Eleanor Honey

Account Manager/Customer Relations - Office Experience Needed
Location: Milton Keynes
Salary: £25,500 - £27,500 (DOE)
Job Type: Full-time, Permanent

We are recruiting on behalf of a leading UK supplier of premium building products and integrated water management solutions. Our client is seeking a dedicated and proactive Account Manager/Customer Realtions to join their expanding team. This is an exciting opportunity for someone with a strong customer service background, within a B2B or construction environment.

The Role:
You will play a key role in supporting the wider Customer Service team, working closely with internal departments and external partners to deliver exceptional service. The role involves processing a high volume of client orders, handling enquiries, resolving complaints, and maintaining strong customer relationships.

Key Responsibilities:

• Accurately processing sales orders in a timely manner
• Handling incoming queries and complaints professionally
• Liaising with Area Sales Managers, production, and technical teams to ensure smooth project execution
• Building and maintaining relationships with key accounts
• Communicating with third-party suppliers such as hauliers to ensure timely deliveries
• Supporting the external sales team with quotes and client requests

Ideal Candidate:

• Previous experience in a customer service or office environment is essential
• Ability to work under pressure with excellent attention to detail
• Strong communication skills with a friendly and professional approach
• Experience in sales order processing, ideally within a B2B or construction sector (preferred)
• A proactive attitude with a willingness to learn about the company's product offerings (training provided)

Benefits:

• Competitive salary: £25,500 - £27,500 depending on experience
• Monday to Thursday: 08:30 - 17:00, Friday: 08:30 - 16:00 (early finish)
• 25 days holiday + bank holidays
• Fully Office Based
• Pension Scheme and Cycle to Work programme
• Access to an Employee Benefits Hub offering discounts and rewards
• Health and Wellbeing Support through a dedicated platform
• Free parking and quarterly recognition schemes

Our client is committed to fostering a diverse and inclusive work environment and welcomes applications from candidates of all backgrounds. If you are passionate about customer service and looking for a new challenge within a supportive and dynamic team, this could be the perfect opportunity for you.

Interested? Apply now to find out more and take the next step in your career.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of a leading technology solutions company. This is an exciting opportunity to join a fast-growing business that prioritises exceptional customer care and innovation in all aspects of its operations.

The Role:
As a Customer Service Advisor, you will be the first point of contact for customers, delivering top-quality support via phone, email, and chat. Your role will involve answering enquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be customer-focused, solution-oriented, and able to work efficiently in a fast-paced environment.

Key Responsibilities:

• Responding to customer enquiries with professionalism and accuracy.
• Providing clear and timely information about products, services, and technical support.
• Resolving customer issues at first contact wherever possible.
• Logging interactions in the company's CRM system.
• Collaborating with internal teams to improve the customer experience.
• Identifying areas for improvement in service delivery.

What We're Looking For:
We are seeking individuals who are passionate about delivering excellent customer service. Ideal candidates will have:

• Previous experience in a customer service or client-facing role.
• Strong communication skills, both verbal and written.
• A detail-oriented approach to problem-solving.
• The ability to manage multiple tasks and work under pressure.
• Experience with CRM systems and Microsoft Office.

What's on Offer:

• Competitive salary and a range of benefits.
• Full training and opportunities for career development.
• A collaborative, supportive work environment.
• The chance to join a growing company with real prospects for progression.

How to Apply:
If you believe you have the skills and enthusiasm to thrive in this role, we encourage you to apply. Please submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Elevate Your Career as an Administrative Assistant!

Are you organised, efficient, and ready to take on new challenges? A leading company is seeking a dedicated Administrative Assistant to join their team and help maintain smooth operations.

Key Responsibilities:

• Support Office Operations: Manage day-to-day office activities to ensure everything runs smoothly.
• Scheduling and Coordination: Handle diary management, arrange meetings, and coordinate travel plans.
• Document Preparation: Draft, edit, and finalise reports, presentations, and communications.
• Communication Management: Oversee incoming and outgoing communications, ensuring timely and accurate responses.
• File Organisation: Maintain well-organised digital and physical filing systems.

What They Offer:

• Competitive Compensation: A salary that reflects your skills and experience.
• Career Growth: Commitment to professional development with opportunities for advancement.
• Collaborative Environment: A supportive team where your contributions are valued.
• Meaningful Work: Be part of a company that makes an impact and see the difference your work makes.

Qualifications:

• Strong organisational and multitasking skills, with the ability to stay focused under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively.
• Previous experience in an administrative role is preferred.

How to Apply: If you're ready to contribute to a dynamic team, the company invites you to submit your CV

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Administrator Role:

About the Role:
A prestigious premium automotive brand is seeking a highly organised and dedicated Administrator to join their team. This is a fantastic opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will play a key role in supporting daily operations and enhancing the overall customer experience.

Key Responsibilities:

• Manage and maintain various administrative functions, including filing, record-keeping, and correspondence.
• Assist in preparing reports and presentations for management.
• Provide excellent customer service by responding to inquiries and addressing client concerns promptly.
• Coordinate appointments, meetings, and events for the team.
• Support sales and service teams with diverse administrative tasks.
• Ensure compliance with company policies and procedures.

Qualifications:

• Proven experience in an administrative role, ideally within the automotive or retail sector.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail and a commitment to delivering high-quality work.

Why Work with Us?
This company values its employees and provides a dynamic work environment where you can thrive. You will have the opportunity to develop your skills and advance your career within a respected brand. A competitive salary and benefits package is also offered.

Application Process:
If you are eager to join a team committed to excellence and are ready to make a difference, we would love to hear from you.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Administrator

Are you ready to take the next step in your administrative career? A well-established and highly regarded firm is seeking a proactive and personable Administrator to join their team. This is your chance to work closely with senior partners and make a real impact in a professional and supportive environment.

Why Join Us?

You will play a pivotal role in ensuring the smooth running of day-to-day operations while building strong relationships with clients and colleagues alike. This client-facing role combines variety, responsibility, and the opportunity to showcase your organisational skills.

Key Responsibilities:

• Providing high-quality administrative support to senior partners.
• Creating and managing documents, reports, and correspondence using Microsoft Word and Excel.
• Acting as the friendly first point of contact for client enquiries.
• Supporting the smooth running of the office through efficient administration.
• £26,000 - £28,000

What We're Looking For:

• A few years of experience in an administrative role, ideally in a client-facing capacity.
• Proficiency in Microsoft Word and Excel to hit the ground running.
• A confident communicator with excellent interpersonal skills.
• Highly organised, detail-focused, and professional.

Why This Role?

This is more than just an administrative position-it's an opportunity to join a firm that values its people and fosters a collaborative culture. You'll be stepping into a role where no two days are the same, making it ideal for someone who thrives on variety and responsibility.

If you're an experienced administrator with a passion for delivering exceptional service, we would love to hear from you. Apply now and take the next exciting step in your career! Please send across your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Administrator
Location: Corby - Fully Office Based
Salary: £23,000 - £26,000 (dependent on experience)

The Opportunity
We are currently recruiting for a Business Administrator to join a dynamic and growing team in Corby. This is an excellent opportunity for a dedicated and detail-oriented individual to take the next step in their career. The role offers exposure to a wide range of industries, including manufacturing, financial services, professional partnerships, and charities, providing valuable experience in a varied and fast-paced environment.

Role Overview
As a Business Administrator, you will be a key member of the administration team, supporting fee earners, clients, and day-to-day business operations. Your main responsibilities will include:

• Administrative Support: Assisting chargeable staff with onboarding new clients, preparing client fees, and managing travel and accommodation arrangements.
• Document Management: Ensuring client information is accurately scanned, saved, and updated in the database, as well as managing correspondence via secure portals.
• Office Operations: Overseeing facilities maintenance, managing post, and welcoming clients and visitors.
• Compliance and Organisation: Adhering to firm policies, completing daily timesheets, and ensuring compliance with risk management procedures.

What We're Looking For
We are seeking an enthusiastic individual with:

• At least two years of experience in an administrative role.
• Strong customer service, communication, and organisational skills.
• Proficiency in Microsoft Office with strong numeracy and literacy skills.
• The ability to thrive in a team-oriented environment and prioritise tasks under pressure.
• A business administration qualification is desirable but not essential.
• The right to live and work in the UK.

Why Join This Organisation?
In return, you can expect:

• A competitive salary, reviewed annually.
• A tailored development plan with extensive on-the-job training.
• 23 days of annual leave plus bank holidays.
• Pension scheme, life assurance (four times your salary), and paid overtime.
• Eligibility for bonus schemes, including team performance and client referral bonuses.
• A friendly and inclusive workplace culture, with social events and charity fundraising initiatives.

About the Company
This is a fantastic opportunity to join Moore, a fast-growing, top 15 accounting and advisory network with a global presence. With offices in Corby, Northampton, and Peterborough, Moore offers a full range of services, from tax advice and audits to strategic business planning and corporate finance. The firm is committed to promoting equality and diversity, ensuring that every team member has the opportunity to thrive and contribute to their success.

If you are looking for a rewarding and challenging role with great opportunities for career development, apply now.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role: Customer Account Manager

Location: Northampton

Contract: Full-time, permanent

Salary: £40,000 - £55,000

About the Role:

We are seeking a dynamic and dedicated Customer Account Manager to join our client's growing team. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.

Key Responsibilities:

• Champion the customer in internal meetings
• Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams.
• Build and nurture strong relationships with both internal and external stakeholders.
• Proactively identify and solve problems, ensuring customer satisfaction and operational efficiency.
• Meet and exceed Key Performance Indicators (KPIs) to drive business success.

Knowledge & Experience:

• Proven experience in Customer Services or Account Management
• Excellent time management skills with the ability to meet strict deadlines under pressure
• Strong problem-solving capabilities
• Ability to build and maintain strong relationships and communicate effectively across all functions
• Constructive and confident challenger
• Strong influencing and communication skills
• Proficiency in MS Office, particularly Excel (intermediate level)
• Demonstrated experience in achieving KPIs
• Exceptional organisational skills
• Experience in FMCG sector

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Step Into a Thrilling Career in Customer Service!

Are you ready to ignite your career and make a real impact in an exhilarating customer service role? This is your chance to shine in a dynamic environment where your enthusiasm and skills take centre stage. Here's what awaits you:

What You'll Dive Into:

1. Spark Engaging Conversations: Be the energetic voice that delights customers, providing answers, guidance, and exceptional support.

2. Transform Challenges into Triumphs: Tackle customer concerns with flair, turning issues into success stories and leaving everyone impressed.

3. Become a Product Guru: Master a range of products and services, offering expert advice and solutions that wow our customers.

4. Ensure Smooth Sailing: Manage orders, returns, and exchanges with finesse, keeping everything running seamlessly and efficiently.

5. Deliver Top-Notch Technical Support: Assist customers with technical issues, providing clear, helpful solutions that enhance their experience.

6. Uncover Insights: Collect valuable feedback from customers, driving continuous improvements and shaping our service offerings.

7. Keep Everything on Track: Document your interactions meticulously, ensuring every detail is captured and managed effectively.

8. Collaborate and Conquer: Work hand-in-hand with your team and other departments to create a flawless customer experience.

9. Build Meaningful Connections: Forge lasting relationships with customers, delivering personalised service that fosters loyalty and trust.

10. Grow and Thrive: Engage in ongoing training and development, staying ahead of industry trends and applying new skills to excel in your role.

Eager to Dive In?

Don't miss out on this thrilling opportunity! Connect with us today and discover how you can join a vibrant team where your passion and expertise make a real difference.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Administrator Vacancy

About the Role:
Our client, a well-established company in the consumer electronics sector, is looking to recruit a dedicated and customer-focused individual to join their team as a Customer Service Advisor. This is an excellent opportunity to work in a fast-paced environment where delivering exceptional customer service is a key priority.

Key Responsibilities:

• Provide outstanding customer service via telephone, email, and live chat
• Handle product enquiries, order updates, and technical support queries
• Manage returns, exchanges, and refunds in accordance with company policies
• Resolve customer complaints in a professional manner, ensuring timely resolutions
• Liaise with internal teams, such as sales and logistics, to ensure smooth order fulfilment
• Maintain a comprehensive knowledge of the company's product range and services to effectively assist customers

The Ideal Candidate:

• Proven experience in a customer service role, ideally within e-commerce
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks in a busy, high-volume environment
• A positive, proactive approach to problem-solving
• Familiarity with CRM systems or other customer service software is advantageous

What's on Offer:

• Competitive salary and benefits package
• A supportive and collaborative working environment
• Opportunities for career progression and development
• Staff discounts on products

How to Apply:
If you are passionate about delivering excellent customer service and seeking a new challenge, please submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Opportunity: Customer Care Advisor

The company seeks a Customer Care Advisor to represent their brand. Ideal candidates thrive in lively environments and have a bubbly personality, with a positive attitude.

Key Responsibilities:

• Respond to customer queries via email, phone, and other channels with friendly, professional service.
• Meet KPIs and team SLAs.
• Make outbound calls to current and past customers.
• Develop and improve processes.
• Provide product advice and up sell.
• Troubleshoot with customers.
• Perform administrative tasks.
• Contribute to a positive team spirit.

Skills & Experience Required:

• Experience in a fast-paced Customer Care environment with attention to detail.
• Team player with a "can-do" attitude.
• Passionate about excellent customer care.
• Confident, professional telephone manner.
• Self-motivated and proactive.
• Good time management and relationship-building skills.
• Excellent IT skills (Microsoft Word, Excel, Outlook, Internet). Training for in-house systems provided.
• CRM system experience preferred but not essential.

This role offers a unique opportunity to be part of a passionate and ambitious team, going beyond regular customer care.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service & Account Manager

Salary: £26,000 - £30,000

Are you a customer service professional seeking your next big opportunity? Do you excel in a dynamic, supportive environment where your contributions are truly valued? If so, this role could be the perfect fit.

Role Overview:

• The successful candidate will be responsible for managing customer service accounts, ensuring exceptional service and satisfaction.
• They will oversee internal sales account management, handling operations with precision and care.
• They will work closely with the team leader and become an integral part of a vibrant team that thrives on collaboration and support.
• They will help maintain a positive and welcoming work culture where ideas and enthusiasm are encouraged.

Why This Role Stands Out:

• Incredible Team Spirit: Join a close-knit, friendly team that prioritises mutual support and camaraderie.
• Flexible Working Arrangements: Benefit from a 9 into 10 working day structure, offering an ideal work-life balance.
• Career Development: Clear progression routes are available for those interested in advancing into sales or other areas.

Ideal Candidate:

• The ideal candidate will have experience managing customer service accounts and a passion for delivering exceptional service.
• Experience in the manufacturing sector is an advantage, but not essential.
• They should be a proactive, positive individual who enjoys solving problems and going the extra mile for clients.

How to Apply:
Interested candidates are invited to send across your CV

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

Are you ready to supercharge your career in the automotive industry? We're looking for a dynamic and customer-focused Customer Service Advisor to join our vibrant team. This isn't just a job - it's your chance to make a real impact, deliver world-class service, and be part of a fast-paced, exciting industry that's always on the move.

Why Choose Us?

• Be the Champion of Customer Satisfaction: Be the friendly, knowledgeable, and reliable face of our brand that customers rely on.

• Every Day is an Adventure: Solve challenges, collaborate with brilliant teammates, and create unforgettable customer experiences.

• Unlock Your Potential: Benefit from tailored training, career progression opportunities, and a supportive work environment that celebrates your success.

What You'll Be Doing:

• Customer Champion: Be the first point of contact for customer enquiries - via phone, email, or in person - making every interaction positive and memorable.

• Problem Solver Extraordinaire: Resolve customer complaints with confidence, turning challenges into opportunities to shine.

• Team Collaborator: Work seamlessly with sales and technical teams to deliver tailored solutions that exceed expectations.

• Process Pro: Manage orders and payments with precision using our cutting-edge systems.

• Data Guru: Keep customer records updated and accurate in our CRM systems.

• Service Superstar: Coordinate after-sales services like vehicle servicing and schedule management, ensuring everything runs like clockwork.

• Behind-the-Scenes Hero: Assist with essential administrative tasks to keep everything running smoothly.

What You Bring to the Table:

• Proven experience in customer service, ideally in the automotive sector.

• Exceptional communication skills and a knack for making people feel valued.

• A proactive, can-do attitude and a talent for thinking on your feet.

• Stellar multitasking abilities and a calm head under pressure.

• Proficiency in Microsoft Office and CRM systems.

• Bonus points for automotive knowledge - but if you're willing to learn, we're ready to teach!

What's in It for You?

• Earn Big, Feel Valued: Competitive salary and a benefits package that rewards your hard work.

• Grow Your Career: Progression opportunities tailored to your ambitions.

• Join the Dream Team: Work with supportive colleagues in an environment that champions collaboration and innovation.

• Exclusive Perks: Enjoy amazing discounts on automotive products and services.

Ready to Hit the Accelerator Pedal?

If you're passionate about delivering exceptional service and making a difference, we want to hear from you! Take the wheel of your future and apply today to join a team that's as driven as you are.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

We are recruiting on behalf of a leading water solutions provider for an experienced Customer Service Advisor to join their team. This role is an excellent opportunity for a B2B-focused service professional dedicated to building strong client relationships and delivering expert support across water filtration, treatment, and sustainable management solutions. If you're driven by customer excellence, enjoy resolving technical challenges, and want to make a real impact in a sustainability-focused sector, this could be the ideal next step in your career.

Key Responsibilities:

• Client Support: Serve as the primary point of contact for business clients, providing knowledgeable support and guidance across product use, technical troubleshooting, and maintenance solutions.
• Escalation Management: Handle escalations efficiently, working closely with technical teams and third-party suppliers to deliver timely, effective resolutions with a client-first approach.
• Service Adjustments: Process service adjustments, refunds, and ensure all client interactions comply with contractual terms and are documented accurately.
• Continuous Improvement: Drive client satisfaction by identifying opportunities for process improvements across all service channels, including phone, email, and live chat.
• Stakeholder Partnerships: Build and maintain collaborative relationships with contractors and service providers, supporting seamless delivery of high-quality service to business clients.
• Sustainability Advocacy: Promote sustainable water management practices, educating clients on best-use guidelines to optimise product efficiency and environmental benefits.

Key Requirements:

• Demonstrable experience in a B2B customer service role, ideally within the utilities, environmental services, or water solutions sectors.
• Exceptional communication skills, with the ability to simplify complex technical information for a diverse client base.
• Strong problem-solving abilities and a proactive approach to managing escalated client interactions.
• Proficiency with CRM systems and a keen eye for process improvement.
• A commitment to environmental sustainability and responsible water management practices.

Benefits:

• Competitive salary with performance-related bonuses
• Comprehensive health and wellness package
• Professional development opportunities within water solutions and client service expertise
• Clear career progression pathways with a company that prioritises innovation and sustainability

This is a unique opportunity for a customer service professional to join a reputable water solutions provider where every client interaction drives positive environmental change. If you're ready to take on a meaningful role in a fast-growing B2B sector, we'd love to hear from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Administrator - Must Have Previous Experience
Salary: £25,000 - £28,000
Hours: Monday - Friday 08:30 - 17:00

We are seeking a Customer Service Administrator to join a growing organisation in the building products sector. This role offers an exciting opportunity to become part of a fast-paced, collaborative team, working across departments to process sales enquiries, manage customer orders, and resolve queries.

Key Responsibilities:

• Processing a high volume of customer orders accurately and efficiently.
• Handling incoming customer calls and enquiries, covering a wide range of topics.
• Resolving customer complaints and escalating to management when required.
• Liaising with Sales, Production, and External teams to ensure smooth delivery.
• Developing and maintaining strong relationships with Key Accounts and third-party suppliers.

What We're Looking For:

• Experience in customer service or a busy office environment.
• Strong attention to detail and the ability to work under pressure.
• Excellent communication skills and a friendly, professional approach.
• Experience with sales order processing in a B2B environment is beneficial but not essential (training provided).

Benefits:

• 25 days holiday + bank holidays.
• Fully Office Based

If you're ready to take the next step in your career with a company that values customer service excellence, we'd love to hear from you!

Apply now to join a supportive team with great benefits and development opportunities. Please send your CV in!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

About the Company:
This well-established company that is recognised for its commitment to high-quality products and exceptional customer service. They are currently seeking a dedicated Customer Service Assistant to enhance their customer experience and support their operational team.

Role Overview:
The Customer Service Assistant will be responsible for providing timely assistance to customers, managing inquiries, processing orders, and ensuring overall customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information regarding products and services.
• Process customer orders efficiently, ensuring timely delivery through collaboration with logistics and production teams.
• Resolve customer complaints and issues effectively, demonstrating strong problem-solving abilities.
• Maintain detailed records of customer interactions and transactions in the company database.
• Assist in developing and implementing customer service policies to improve service quality.
• Collaborate with the sales team to support customer account management and retention initiatives.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Proficient in Microsoft Office Suite and customer management software.
• Excellent organisational skills and attention to detail.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Knowledge of the food industry, particularly grain or milling, is advantageous.

What's on Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Application Process:
Interested candidates who are passionate about customer service and wish to join a dynamic team submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role: Customer Services Assistant Manager

Location: Northampton

Contract: Full-time, permanent

Salary: £25,000 to £30,000 per annum

About the Role:

We are seeking a dynamic and dedicated Customer Services Assistant Manager to join our client's growing team. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.

Key Responsibilities:

• Champion the customer in internal meetings
• Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams.
• Build and nurture strong relationships with both internal and external stakeholders.
• Proactively identify and solve problems, ensuring customer satisfaction and operational efficiency.
• Meet and exceed Key Performance Indicators (KPIs) to drive business success.

Knowledge & Experience:

• Proven experience in customer services
• Excellent time management skills with the ability to meet strict deadlines under pressure
• Strong problem-solving capabilities
• Ability to build and maintain strong relationships and communicate effectively across all functions
• Constructive and confident challenger
• Strong influencing and communication skills
• Proficiency in MS Office, particularly Excel (intermediate level)
• Demonstrated experience in achieving KPIs
• Exceptional organisational skills

Application Process:

If you are a proactive, customer-focused professional with the skills and experience required for this role, we encourage you to apply. Please submit your up to date CV we want to hear from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Service Advisor

A well-established, leading global provider in the industrial products sector is currently looking for a Customer Service Advisor to join their fast-paced and dynamic customer service team. This is an excellent opportunity for someone with a passion for delivering exceptional customer care and looking to progress their career within a highly regarded industry leader.

The Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries, providing product information, and ensuring issues are resolved efficiently and effectively. Your role will be crucial in maintaining the company's strong reputation for customer excellence.

Key Responsibilities:

• Responding to customer enquiries via phone, email, and live chat, ensuring a professional and courteous approach at all times.
• Providing accurate information regarding products, orders, and company policies.
• Resolving customer issues and complaints, escalating when necessary to ensure prompt resolution.
• Processing orders, returns, and exchanges with great attention to detail.
• Keeping customer records up-to-date and ensuring compliance with relevant regulations.
• Collaborating with internal teams to resolve more complex customer issues.
• Maintaining up-to-date knowledge of products to provide the best possible support.

Candidate Profile:

• Previous experience in a customer service role, ideally within a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first approach.
• Ability to work under pressure while maintaining a high level of accuracy and attention to detail.
• Proficiency in CRM systems and Microsoft Office Suite would be advantageous.
• A team player with a positive attitude and a willingness to go the extra mile for customers.

What's on Offer:

• A competitive salary and comprehensive benefits package.
• The opportunity to work for an industry leader with room for professional development.
• Discounts on company products.
• A supportive, team-oriented environment with a focus on work-life balance.

How to Apply:
If you are a dedicated customer service professional looking to take the next step in your career, please submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

About the Company:

Our client is a leading FMCG company renowned for delivering high-quality products and exceptional service. They are committed to customer satisfaction and innovation in the fast-moving consumer goods sector.

Role Overview:
We are seeking a Customer Service Representative to join our client's team. In this role, you will be instrumental in ensuring customers receive the highest level of support. You will handle inquiries, resolve issues, and provide product information to enhance overall customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product-related questions, orders, and complaints, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to effectively resolve customer issues.
• Identify opportunities for process improvements and share feedback with management.

Qualifications:

• Previous experience in a customer service role, preferably within the FMCG sector.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proficient in using customer service software and Microsoft Office Suite.
• A problem-solving mindset with a customer-centric approach.

What the Company Offers:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

How to Apply:
If you are passionate about providing exceptional customer service and want to join a growing FMCG company, please submit your CV!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.