Role: Customer Services Assistant Manager

Location: Northampton

Contract: Full-time, permanent

Salary: £25,000 to £30,000 per annum

About the Role:

We are seeking a dynamic and dedicated Customer Services Assistant Manager to join our client's growing team. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.

Key Responsibilities:

• Champion the customer in internal meetings
• Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams.
• Build and nurture strong relationships with both internal and external stakeholders.
• Proactively identify and solve problems, ensuring customer satisfaction and operational efficiency.
• Meet and exceed Key Performance Indicators (KPIs) to drive business success.

Knowledge & Experience:

• Proven experience in customer services
• Excellent time management skills with the ability to meet strict deadlines under pressure
• Strong problem-solving capabilities
• Ability to build and maintain strong relationships and communicate effectively across all functions
• Constructive and confident challenger
• Strong influencing and communication skills
• Proficiency in MS Office, particularly Excel (intermediate level)
• Demonstrated experience in achieving KPIs
• Exceptional organisational skills

Application Process:

If you are a proactive, customer-focused professional with the skills and experience required for this role, we encourage you to apply. Please submit your up to date CV we want to hear from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.