Customer Service Advisor

About the Company:
This well-established company that is recognised for its commitment to high-quality products and exceptional customer service. They are currently seeking a dedicated Customer Service Assistant to enhance their customer experience and support their operational team.

Role Overview:
The Customer Service Assistant will be responsible for providing timely assistance to customers, managing inquiries, processing orders, and ensuring overall customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information regarding products and services.
• Process customer orders efficiently, ensuring timely delivery through collaboration with logistics and production teams.
• Resolve customer complaints and issues effectively, demonstrating strong problem-solving abilities.
• Maintain detailed records of customer interactions and transactions in the company database.
• Assist in developing and implementing customer service policies to improve service quality.
• Collaborate with the sales team to support customer account management and retention initiatives.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Proficient in Microsoft Office Suite and customer management software.
• Excellent organisational skills and attention to detail.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Knowledge of the food industry, particularly grain or milling, is advantageous.

What's on Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Application Process:
Interested candidates who are passionate about customer service and wish to join a dynamic team submit your CV.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.