Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of a leading technology solutions company. This is an exciting opportunity to join a fast-growing business that prioritises exceptional customer care and innovation in all aspects of its operations.

The Role:
As a Customer Service Advisor, you will be the first point of contact for customers, delivering top-quality support via phone, email, and chat. Your role will involve answering enquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be customer-focused, solution-oriented, and able to work efficiently in a fast-paced environment.

Key Responsibilities:

• Responding to customer enquiries with professionalism and accuracy.
• Providing clear and timely information about products, services, and technical support.
• Resolving customer issues at first contact wherever possible.
• Logging interactions in the company's CRM system.
• Collaborating with internal teams to improve the customer experience.
• Identifying areas for improvement in service delivery.

What We're Looking For:
We are seeking individuals who are passionate about delivering excellent customer service. Ideal candidates will have:

• Previous experience in a customer service or client-facing role.
• Strong communication skills, both verbal and written.
• A detail-oriented approach to problem-solving.
• The ability to manage multiple tasks and work under pressure.
• Experience with CRM systems and Microsoft Office.

What's on Offer:

• Competitive salary and a range of benefits.
• Full training and opportunities for career development.
• A collaborative, supportive work environment.
• The chance to join a growing company with real prospects for progression.

How to Apply:
If you believe you have the skills and enthusiasm to thrive in this role, we encourage you to apply. Please submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.