Role: Customer Account Manager

Location: Northampton

Contract: Full-time, permanent

Salary: £40,000 - £55,000

About the Role:

We are seeking a dynamic and dedicated Customer Account Manager to join our client's growing team. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.

Key Responsibilities:

• Champion the customer in internal meetings
• Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams.
• Build and nurture strong relationships with both internal and external stakeholders.
• Proactively identify and solve problems, ensuring customer satisfaction and operational efficiency.
• Meet and exceed Key Performance Indicators (KPIs) to drive business success.

Knowledge & Experience:

• Proven experience in Customer Services or Account Management
• Excellent time management skills with the ability to meet strict deadlines under pressure
• Strong problem-solving capabilities
• Ability to build and maintain strong relationships and communicate effectively across all functions
• Constructive and confident challenger
• Strong influencing and communication skills
• Proficiency in MS Office, particularly Excel (intermediate level)
• Demonstrated experience in achieving KPIs
• Exceptional organisational skills
• Experience in FMCG sector

Interested? Click apply today!

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