Customer Service Administrator - Must Have Previous Experience
Salary: £25,000 - £28,000
Hours: Monday - Friday 08:30 - 17:00

We are seeking a Customer Service Administrator to join a growing organisation in the building products sector. This role offers an exciting opportunity to become part of a fast-paced, collaborative team, working across departments to process sales enquiries, manage customer orders, and resolve queries.

Key Responsibilities:

• Processing a high volume of customer orders accurately and efficiently.
• Handling incoming customer calls and enquiries, covering a wide range of topics.
• Resolving customer complaints and escalating to management when required.
• Liaising with Sales, Production, and External teams to ensure smooth delivery.
• Developing and maintaining strong relationships with Key Accounts and third-party suppliers.

What We're Looking For:

• Experience in customer service or a busy office environment.
• Strong attention to detail and the ability to work under pressure.
• Excellent communication skills and a friendly, professional approach.
• Experience with sales order processing in a B2B environment is beneficial but not essential (training provided).

Benefits:

• 25 days holiday + bank holidays.
• Fully Office Based

If you're ready to take the next step in your career with a company that values customer service excellence, we'd love to hear from you!

Apply now to join a supportive team with great benefits and development opportunities. Please send your CV in!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.