Customer Service Advisor

About the Company:

Our client is a leading FMCG company renowned for delivering high-quality products and exceptional service. They are committed to customer satisfaction and innovation in the fast-moving consumer goods sector.

Role Overview:
We are seeking a Customer Service Representative to join our client's team. In this role, you will be instrumental in ensuring customers receive the highest level of support. You will handle inquiries, resolve issues, and provide product information to enhance overall customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product-related questions, orders, and complaints, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to effectively resolve customer issues.
• Identify opportunities for process improvements and share feedback with management.

Qualifications:

• Previous experience in a customer service role, preferably within the FMCG sector.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proficient in using customer service software and Microsoft Office Suite.
• A problem-solving mindset with a customer-centric approach.

What the Company Offers:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

How to Apply:
If you are passionate about providing exceptional customer service and want to join a growing FMCG company, please submit your CV!

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.