Worcester, Worcestershire

CRM Executive

Worcester, hybrid

Monday - Friday, 09:00 - 17:00

Up to £35,000

Are you passionate about Customer Relationship Management and looking to make a meaningful impact to a dynamic marketing team? Macildowie are pleased to be working exclusively with a Health and Wellness brand to find their next CRM Executive to continue with their growth plans.

The Role:

• Develop and execute engagement campaigns tailored to different customer segments, primarily through email but also including print and other channels.
• Understand customer database size and segments, and create strategies to improve performance.
• Develop email automation journeys.
• Analyse the reporting of email campaigns, comparing performance against targets and using insights to support the development of future campaigns.
• Create and implement strategies to improve customer retention rates, identifying key touch points and customer journey stages that require intervention.
• Own the relationship with the CRM provider, working on a customer success plan to achieve channel best practices.
• Maintain deliverability.
• Design, launch, and manage customer loyalty programs to reward repeat customers and foster long-term engagement.
• Maintain and optimise the CRM system, ensuring data accuracy and integrity.

• Use CRM tools to analyse customer data, segment audiences, and generate insights for targeted marketing efforts.
• Generate regular reports on key CRM metrics (e.g., best customer analysis, retention rates, and subscribers) to present findings to senior management.

The Candidate:

• Minimum of 2-3 years' experience in a CRM role
• Proficiency in CRM software, data analysis tools, and marketing automation platforms.
• Strong analytical skills to analyse data, generate insights, and develop actionable recommendations.
• Excellent verbal and written communication skills with a customer-centric mind-set.
• Strong problem-solving skills and the ability to think strategically and creatively.
• Highly organised with the ability to manage multiple projects and deadlines simultaneously.

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. As we continue to grow, we are seeking an experienced CRM Executive to join our high performing marketing team.

The Role:

• Develop and execute engagement campaigns tailored to different customer segments, primarily through email but also including print and other channels.
• Understand customer database size and segments, and create strategies to improve performance.
• Develop email automation journeys.
• Analyse the reporting of email campaigns, comparing performance against targets and using insights to support the development of future campaigns.
• Create and implement strategies to improve customer retention rates, identifying key touch points and customer journey stages that require intervention.
• Own the relationship with the CRM provider, working on a customer success plan to achieve channel best practices.
• Maintain deliverability.
• Design, launch, and manage customer loyalty programs to reward repeat customers and foster long-term engagement.
• Maintain and optimise the CRM system, ensuring data accuracy and integrity.
• Use CRM tools to analyse customer data, segment audiences, and generate insights for targeted marketing efforts.
• Generate regular reports on key CRM metrics (e.g., best customer analysis, retention rates, and subscribers) to present findings to senior management.

The Candidate:

• Minimum of 2-3 years' experience in a CRM role
• Proficiency in CRM software, data analysis tools, and marketing automation platforms.
• Strong analytical skills to analyse data, generate insights, and develop actionable recommendations.
• Excellent verbal and written communication skills with a customer-centric mind-set.
• Strong problem-solving skills and the ability to think strategically and creatively.
• Highly organised with the ability to manage multiple projects and deadlines simultaneously.

Rewards & Benefits:

• £30-35K plus discretionary bonus
• Flexi time outside of core hours
• Hybrid working - office based in Blackpole, Worcestershire 3 days per week
• 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee)
• Contributory pension scheme
• £20 per month towards gym membership
• Access to 24-hour online doctor
• Complementary therapies
• Cycle to work scheme
• Employee assistance programme
• Brand spanking new offices!
• Lots more!

PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT MACILDOWIE RECRUITMENT & RETENTION.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

CRM Executive

Worcester, hybrid

Monday - Friday, 09:00 - 17:00

Up to £38,000

Are you passionate about Customer Relationship Management and looking to make a meaningful impact to a dynamic marketing team? Macildowie are pleased to be working exclusively with a Health and Wellness brand to find their next CRM Executive to continue with their growth plans.

The Role:

• Develop and execute engagement campaigns tailored to different customer segments, primarily through email but also including print and other channels.
• Understand customer database size and segments, and create strategies to improve performance.
• Develop email automation journeys.
• Analyse the reporting of email campaigns, comparing performance against targets and using insights to support the development of future campaigns.
• Create and implement strategies to improve customer retention rates, identifying key touch points and customer journey stages that require intervention.
• Own the relationship with the CRM provider, working on a customer success plan to achieve channel best practices.
• Maintain deliverability.
• Design, launch, and manage customer loyalty programs to reward repeat customers and foster long-term engagement.
• Maintain and optimise the CRM system, ensuring data accuracy and integrity.

• Use CRM tools to analyse customer data, segment audiences, and generate insights for targeted marketing efforts.
• Generate regular reports on key CRM metrics (e.g., best customer analysis, retention rates, and subscribers) to present findings to senior management.

The Candidate:

• Minimum of 2-3 years' experience in a CRM role
• Proficiency in CRM software, data analysis tools, and marketing automation platforms.
• Strong analytical skills to analyse data, generate insights, and develop actionable recommendations.
• Excellent verbal and written communication skills with a customer-centric mind-set.
• Strong problem-solving skills and the ability to think strategically and creatively.
• Highly organised with the ability to manage multiple projects and deadlines simultaneously.

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.

This is a fully office based full time position, Monday to Friday

THE ROLE & YOUR RESPONSIBILITIES:

-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Ecommerce Marketing Executive

Hybrid, Worcester

09:00 - 17:00, Monday to Friday

Up to £30,000

Macildowie are thrilled to be exclusively partnered with Cytoplan in their recruitment campaign for an Ecommerce Executive.

Cytoplan is a leading supplements company dedicated to promoting health and well-being through scientifically researched nutritional products. As they continue to grow, we are looking for an Ecommerce Marketing Executive to join the team. This role offers an exciting opportunity to drive the online marketing efforts and enhance the user experience for our customers.

Job Summary:
The Ecommerce Marketing Executive will manage and execute online marketing campaigns, improve the customer journey, and drive conversions on our website. This role will involve a blend of digital marketing expertise, UX strategy, and data analysis to ensure a seamless and engaging experience for customers while increasing conversion rates.

Key Responsibilities:

• Campaign Management: Plan and execute digital marketing campaigns across various channels, including PPC, email, and social media, to drive traffic and revenue.
• UX Improvements: Analyze customer behavior and website data to identify opportunities for improving user experience and increasing conversion rates.
• A/B Testing: Develop and manage A/B testing strategies to optimize website elements, user journeys, and overall performance.
• Landing Page Optimization: Create and update landing pages to support marketing campaigns and improve website engagement, ensuring they align with the commercial calendar.
• Analytics and Reporting: Regularly report on digital marketing and website performance using tools such as Google Analytics, providing actionable insights to inform marketing strategies.
• Collaboration: Work closely with the marketing, product, and development teams to implement UX and conversion rate improvements while ensuring alignment with business goals.
• SEO: Support the company's SEO efforts by optimizing web content and ensuring best practices are followed to enhance search engine rankings.

Rewards & Benefits

• £30-35K plus discretionary bonus
• Flexi time outside of core hours
• Hybrid working - office based in Blackpole, Worcestershire 3 days per week
• 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee)
• Contributory pension scheme
• £20 per month towards gym membership
• Access to 24-hour online doctor
• Complementary therapies
• Cycle to work scheme
• Employee assistance programme
• Brand spanking new offices!
• Lots more!

PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT MACILDOWIE RECRUITMENT & RETENTION. Why Join Us?

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a IT Helpdesk role working for a lovely business based in Worcester. As IT Helpdesk, you will play a vital role in ensuring our internal systems operate effectively, delivering exceptional service to our customers. Your duties will involve testing new system processes and features, as well as supporting IT and operational projects.
This role requires strong analytical skills, attention to detail, excellent communication abilities, and a dedication to delivering high-quality service. You will conduct test cases, pinpoint issues, and work closely with developers to ensure high-quality releases. Reporting to the Test Team Leader, you will help ensure our software meets user expectations and provides a seamless experience.
This role is fully office based with fill time hours Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:


Conduct comprehensive testing of new and existing internal systems, E-commerce website, features, and functionalities.

Collaborate with important third-party partners and internal teams such as marketing, accounts, and dispatch to identify and resolve issues promptly.

Work with senior test lead and developers to understand product requirements and functionality.

Test software applications and features to meet end-user requirements and usability standards.

Assist in creating and maintaining UAT plans, schedules, and test cases based on business requirements and functional specifications.

Be responsive and proactive in managing the allocated workload.

Maintain accuracy and take responsibility for your work.

Participate in post-UAT reviews to identify areas for improvement in the testing process

Support the customer service team during busy periods

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, Microsoft Teams, SAP/Magento, or similar systems

Attention to detail and a commitment to quality.Excellent communication skills and ability to articulate issues clearly.

Strong analytical and problem-solving skills

Basic understanding of software testing principles and methodologies.

Ability to work independently and as part of a team.

Ability to multi-task, and prioritise work, as required

Experience with software applications and a willingness to learn new technologies.

Competent level of general mathematics.

Good understanding of GDPR.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a IT Helpdesk role working for a lovely business based in Worcester. As IT Helpdesk, you will play a vital role in ensuring our internal systems operate effectively, delivering exceptional service to our customers. Your duties will involve testing new system processes and features, as well as supporting IT and operational projects.
This role requires strong analytical skills, attention to detail, excellent communication abilities, and a dedication to delivering high-quality service. You will conduct test cases, pinpoint issues, and work closely with developers to ensure high-quality releases. Reporting to the Test Team Leader, you will help ensure our software meets user expectations and provides a seamless experience.
This role is fully office based with fill time hours Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:


Conduct comprehensive testing of new and existing internal systems, E-commerce website, features, and functionalities.

Collaborate with important third-party partners and internal teams such as marketing, accounts, and dispatch to identify and resolve issues promptly.

Work with senior test lead and developers to understand product requirements and functionality.

Test software applications and features to meet end-user requirements and usability standards.

Assist in creating and maintaining UAT plans, schedules, and test cases based on business requirements and functional specifications.

Be responsive and proactive in managing the allocated workload.

Maintain accuracy and take responsibility for your work.

Participate in post-UAT reviews to identify areas for improvement in the testing process

Support the customer service team during busy periods

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, Microsoft Teams, SAP/Magento, or similar systems

Attention to detail and a commitment to quality.Excellent communication skills and ability to articulate issues clearly.

Strong analytical and problem-solving skills

Basic understanding of software testing principles and methodologies.

Ability to work independently and as part of a team.

Ability to multi-task, and prioritise work, as required

Experience with software applications and a willingness to learn new technologies.

Competent level of general mathematics.

Good understanding of GDPR.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Sales Account Manager

Worcester, office based

£28,000 - £30,000 + 10% annual bonus.

Monday - Friday, 09:00 - 17:00

Macildowie are thrilled to be working with Cytoplan, a leading health and wellbeing business that are looking for their next Sales superstar!

Responsibilities

• Identify and target potential clients via cold calling, email campaigns, networking, and referrals.
• Manage relationships and inbound sales efforts.
• Qualify leads and prioritise efforts.
• Conduct market research to understand trends, competitors, and customer needs.
• Tailor sales strategies based on market insights.
• Build and maintain client relationships, providing valuable solutions.
• Conduct meetings, presentations, and product pitches.
• Manage client accounts, ensuring satisfaction and identifying upselling opportunities.
• Provide after-sales support to ensure retention and loyalty.
• Maintain accurate records of sales activities and client interactions.
• Prepare sales reports and forecasts for management.
• Collaborate with marketing, customer service, and product development departments.

Skills & Experience

• Excellent verbal and written communication.
• Strong listening skills.
• Proven sales ability with a track record of meeting/exceeding targets.
• Skilled in negotiation and relationship building.
• Proficient with CRM software and market research.
• Strong problem-solving and creative thinking skills.
• Excellent organisational skills.
• Ability to work independently and as part of a team.
• Experience in similar product/service sales is desirable.

Interested? Click apply today to learn more.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Sales Executive

Worcester, hybrid

£25,000 - £30,000

Monday - Friday, 09:00 - 17:00

Macildowie is thrilled to be working with a leading retail and ecommerce business, specialising in the health and fitness sector, who are looking for their next B2B sales superstar!

As a Sales Executive, you will be instrumental in driving the company's sales and revenue growth. Your role involves identifying and developing new business opportunities, building and maintaining client relationships, and closing deals to meet or exceed sales targets. Key responsibilities include prospecting potential clients, conducting market research, presenting products or services, negotiating contracts, and managing accounts. Strong communication, negotiation, and interpersonal skills are essential, as well as the ability to understand customer needs and offer tailored solutions. Staying updated on industry trends and competitor activities is also crucial for effective strategising.

Responsibilities

• Identify and target potential clients via cold calling, email campaigns, networking, and referrals.
• Qualify leads and prioritise efforts.
• Conduct market research to understand trends, competitors, and customer needs.
• Tailor sales strategies based on market insights.
• Build and maintain client relationships, providing valuable solutions.
• Conduct meetings, presentations, and product demonstrations.
• Prepare and deliver compelling sales presentations and proposals.
• Negotiate sales agreements, ensuring mutual benefit.
• Close deals to meet/exceed sales targets.
• Manage client accounts, ensuring satisfaction and identifying upselling opportunities.
• Provide after-sales support to ensure retention and loyalty.
• Maintain accurate records of sales activities and client interactions.
• Prepare sales reports and forecasts for management.
• Collaborate with marketing, customer service, and product development departments.

Skills & Experience

• Excellent verbal and written communication.
• Strong listening skills.
• Proven sales ability with a track record of meeting/exceeding targets.
• Skilled in negotiation and relationship building.
• Proficient with CRM software and market research.
• Strong problem-solving and creative thinking skills.
• Excellent organisational skills.
• Ability to work independently and as part of a team.
• Experience in similar product/service sales is desirable.

Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Social Media Manager

Worcester, Hybrid

Monday to Friday, 09:00 - 17:00

£25,000 - £30,000

We are seeking a creative and enthusiastic Social Media Manager to join our client who are a leading brand based in Worcester. This is an exciting career opportunity to join a forward-thinking company.

The Role & Responsibilities

• Create engaging content which reflects not only the product, but also the business, the people, the ethos, and principles.
• Collaborate and engage with all departments and lead on content creation.
• Develop and implement a social media marketing plan and content calendar.
• Management of all social media platforms - supporting wider team in online engagement.
• Developing and executing comprehensive content strategies that align with brand vision and resonate on social media platforms.
• Produce and edit high-quality video content, adapting to various formats from short social media clips to larger campaign pieces.
• Managing projects end-to-end, ensuring smooth execution within timelines and budgets, and maintaining the highest standards of quality.
• Leading social listening and engagement efforts, actively monitoring brand channels, and identifying opportunities to enhance brand presence and keep up to date with competitors.
• Staying ahead of cultural and media trends, leveraging insights to create compelling, socially-driven campaigns.

The Candidate:

• Proficient in all social media platforms and the creation of content for those.
• You will be adept at storytelling and quick to understand the needs of the targeted audience, with creating exceptional content that captivates and engages.
• Demonstrable experience in tracking and monitoring social media activity.
• Monitor, track and analyse campaign performance, with the ability to report on outcomes.
• Strong written and language skills with experience in copy- writing/editing and ability to create a story.
• Photography and video editing skills to form part of content.

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Marketing Executive (Social Media)

Worcester, hybrid

Monday - Friday, 09:00 - 17:00

Up to £30,000

Are you looking for your next role in Social Media Marketing? Macildowie are excited to be exclusively partnered with a Market Leading health and wellness business, who are looking for their next Social Media Superstar to join their growing Marketing department.

As a Marketing Executive, specialising in social media, you will play a pivotal role in increasing brand identity, engaging the audience through organic and paid social media initiatives, and driving traffic to the website whilst boosting sales and maintaining the company's voice and values at all times.

Key Responsibilities:

• Develop and Execute Social Media Strategies: Create comprehensive plans aligned with our marketing objectives and brand identity, activating them across platforms.
• Paid Social Media Campaigns: Collaborate with our agency to strategize, execute, and optimize paid social media advertising campaigns for maximum impact.
• Display Campaigns: Partner with external agency agency to enhance retargeting and display campaigns.
• Content Creation and Curation: Create and produce engaging, high-quality content tailored to each social media platform.
• Organic Social Media Management: Oversee day-to-day operations on platforms (mainly Instagram, Facebook), including posting, monitoring, and engaging with comments and messages. Develop strategies for new social channels.
• Reporting: Utilise tools like Google Analytics, Facebook Insights, and SproutSocial to track, analyse, and report on social media performance. Use insights to refine strategies and enhance outcomes, increasing ROI.
• Community Engagement: Cultivate and expand our online community by actively engaging with followers, addressing inquiries, and encouraging user-generated content.
• Collaboration: Work closely with marketing, creative, and product teams to ensure consistent brand messaging and effective campaign execution.
• Stay Current: Keep up to date with all of the latest social media trends, tools, and best practices to continuously stay ahead of the curve.

The Perfect Candidate:

• Creative thinker passionate about health and wellness.
• Detail-oriented with strong multitasking capabilities.
• Self-motivated with a proactive problem-solving approach.
• Minimum of 2-3 years in social media management

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.