THE OPPORTUNITY:

Macildowie are currently recruiting for a IT Helpdesk role working for a lovely business based in Worcester. As IT Helpdesk, you will play a vital role in ensuring our internal systems operate effectively, delivering exceptional service to our customers. Your duties will involve testing new system processes and features, as well as supporting IT and operational projects.
This role requires strong analytical skills, attention to detail, excellent communication abilities, and a dedication to delivering high-quality service. You will conduct test cases, pinpoint issues, and work closely with developers to ensure high-quality releases. Reporting to the Test Team Leader, you will help ensure our software meets user expectations and provides a seamless experience.
This role is fully office based with fill time hours Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:


Conduct comprehensive testing of new and existing internal systems, E-commerce website, features, and functionalities.

Collaborate with important third-party partners and internal teams such as marketing, accounts, and dispatch to identify and resolve issues promptly.

Work with senior test lead and developers to understand product requirements and functionality.

Test software applications and features to meet end-user requirements and usability standards.

Assist in creating and maintaining UAT plans, schedules, and test cases based on business requirements and functional specifications.

Be responsive and proactive in managing the allocated workload.

Maintain accuracy and take responsibility for your work.

Participate in post-UAT reviews to identify areas for improvement in the testing process

Support the customer service team during busy periods

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Working knowledge of Office 365, Microsoft Teams, SAP/Magento, or similar systems

Attention to detail and a commitment to quality.Excellent communication skills and ability to articulate issues clearly.

Strong analytical and problem-solving skills

Basic understanding of software testing principles and methodologies.

Ability to work independently and as part of a team.

Ability to multi-task, and prioritise work, as required

Experience with software applications and a willingness to learn new technologies.

Competent level of general mathematics.

Good understanding of GDPR.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.