Job Description
THE OPPORTUNITY:
Macildowie are currently looking for a Customer Service Advisor working for a friendly business based in Worcester. Providing first line support to customers - Taking and processing orders, payments, associated queries, using all systems in place.
This is a fully office based full time position, Monday to Friday
THE ROLE & YOUR RESPONSIBILITIES:
-Taking and processing live consumer and trade sales orders using our website and ERP software
-Creating new consumer and practitioner accounts
-Dealing with customer enquiries via email or phone
-Maintaining up to date and accurate records of interactions with customers, liaising with other teams as needed
-Processing credits following on from the return of goods
-Refer customers to internal nutritional therapist as appropriate
-Upselling additional products to customers whilst on a call as and when appropriate
-Making manager aware of any potential issues/ concerns
- Willingly supporting team and sharing knowledge
- Assist projects team with user acceptance testing
- Assist with any other administrative duties as and when required
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Working knowledge of Office 365, SAP/Magento or similar
Experience of Live Chat or similar
Confident taking telephone queries with challenging customers.
Delivering positive customer service, capable of resolving issues courteously, professionally, politely, and firmly (2yr experience minimum).
Ability to multitask when required.
Ability to apply common sense to account management, flagging possible errors/ concerns.
Good working knowledge of GDPR regulations.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
