3rd Line Support Analyst in Tamworth
- Expires At: 2024-02-15 16:20
- Source ID: 1129
- Client ID: 1
- Contact Name: Jordan Speakman (RPO)
- Contact Email: jordans@macildowie.com
- Contact Phone: 01159470200
- Days To Advertise: 28
- Application Email: jordans.36631.13268@macildowie.aplitrak.com
- Job Reference: HQ00080940_1705594855
- Job Title: 3rd Line Support Analyst
- Job Type: Permanent
- Job Start Date: 2024-01-18
- Job Description:
Location: Tamworth (Hybrid)
Salary: Above Market Average Salary + Overtime (Paid at Time and a Half) + Microsoft Qualifications Allowance
Hours: Monday to Friday, 40 hours a week (with potential flexibility on start/finish times)
Overview:
Working for a highly successful Microsoft Gold Partner IT Managed Services company, the 3rd Line Support Analyst is responsible for technically escalated helpdesk calls, providing 3rd line full systems troubleshooting support during major incidents. Housekeeping and maintenance on a variety of system and network infrastructures, mentoring and supporting 1st and 2nd line teams.
This company takes the development of their IT Support teams at all levels so seriously that they pay for you to do Microsoft qualifications - and you're rewarded with a salary increase when you've completed them.
Responsibilities:
- Troubleshoot and resolve service calls escalated to 3rd line level
- General housekeeping and maintenance on a variety of system and network infrastructures
- Assist and mentor Helpdesk Analysts and Senior Helpdesk Analysts with general support queries prior to escalation
- Ensure clients are fully informed of developments related to their outstanding issues
- Keep service management teams appraised of all escalated calls
- Involvement in customer projects including application deployment and systems / network maintenance
- Occasional involvement in system roll-outs, working alongside Technical Consultants to deliver new network deployments to our customers
- Following best practices when making changes to client networks
- Ensuring change control requests are completed for the relevant clients
- Liaison with Technical Consultants and Field Engineers on escalated calls
- Inclusion in an 'out of hours' standby rota
- Upkeep of the Monitoring Platform
- Backup Management
- Patching OS/AV
About you:
- Strong knowledge of Windows desktop environments from Windows Vista and above
- Strong knowledge of Windows server environments from Server 2008 and above
- Strong knowledge of Active Directory administration and troubleshooting
- Group Policies (creation and management of what are they, logon scripts and PowerShell)
- Strong knowledge of Exchange organisation troubleshooting (including fail over)
- Strong knowledge of Office support 2007/2010/2013/2016
- Knowledge of Office 365 troubleshooting, migration and management of user accounts
- Knowledge and experience working with SAN and LAN/WAN technology
Miscellaneous:
- Monday to Friday, 40 hours a week
- 23 days annual leave rising to 27
- Qualifications allowance payable upon successful completion of funded accreditations
- Overtime allowance
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
- Job Location: Birmingham, West Midlands
- Job Location Postcode: B77 5DQ
- Job Location Latitude: 52.607358
- Job Location Longitude: -1.676889
- Job Location Region: West Midlands
- Job Location County: Staffordshire
- Job Location Outcode: B77
- Job Location Parish: Tamworth, unparished area
- Job Location Constituency: Tamworth
- Job Location District: Tamworth
- Salary Currency: GBP
- Salary From: 35000
- Salary To: 37000
- Salary Period: annum
- Salary Description: Negotiable
- Job Function: IT
- Job Function Key: IT
- Job Discipline: IT
- Job Discipline Key: IT