Ashby-De-La-Zouch, Leicestershire

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Accounts Payable Clerk / Ashby De La Zouch / Ongoing Temp / Up To £14ph

Macildowie are thrilled to be partnering with a well-established and dynamic business based in Ashby, who are looking to strengthen their finance team by bringing on an experienced Accounts Payable Clerk.

This is an ongoing temporary contract with an immediate start, offering the chance to work within a friendly and fast-paced team environment. It's an excellent opportunity for someone who thrives on hitting the ground running and making an immediate impact.

Role Details:

• Location: Hybrid in Ashby De La Zouch.
• Hours: Monday to Friday, 8:30 am - 5:30 pm.
• Rate: Up to £14 per hour, depending on experience.

If you're available on short notice or are immediately available, this could be the perfect fit for you! The hiring process has the potential to move quickly, so don't miss out.

THE ROLE & YOUR RESPONSIBILITIES:

As the Accounts Payable Clerk, you will be a crucial part of the finance team, taking ownership of all aspects of the purchase ledger. Your responsibilities will include:

• Managing the end-to-end purchase ledger process.
• Matching, coding, and posting invoices to the correct nominal codes with accuracy.
• Proactively resolving invoice and supplier disputes.
• Performing regular reconciliations, including supplier statements.
• Supporting the month-end close by ensuring all accounts payable activities are completed.
• Assisting with ad hoc finance duties to support the wider team as required.

EXPERIENCE & SKILLS REQUIRED:

The successful candidate will possess:

• Proven experience in a Purchase Ledger/Accounts Payable role.
• Industry knowledge in property or rentals (desirable but not essential).
• Strong communication skills, with the ability to liaise effectively at all levels of the business.
• A proactive approach, with excellent problem-solving abilities.
• Exceptional attention to detail and organisational skills.
• The ability to work accurately under pressure and meet tight deadlines.
• Competent Excel skills, including VLOOKUPs and Pivot Tables.

BENEFITS OF THIS ROLE:

• A chance to work with a respected and growing company.
• An opportunity to enhance your skills in a supportive team environment.
• Immediate start, perfect for those looking to get back into work quickly.
• Potential for the role to be extended or lead to other opportunities within the business.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Accounts Payable Team Leader / Ashby De La Zouch / Ongoing Temp / Hybrid

Macildowie are proud to be working with a successful and well-established business in Ashby De La Zouch, who are looking for an experienced Accounts Payable Team Leader to join their finance team on an ongoing temporary basis.

This role is ideal for someone with a passion for people management and a proven track record of leading and developing a high-performing Accounts Payable team.

Role Details:

• Location: Office-based in Ashby De La Zouch.
• Hours: Monday to Friday, 8:30 am - 5:30 pm.
• Rate: Salary negotiable dependant on experience

If you're available on short notice or are immediately available, this could be a fantastic opportunity to step into a pivotal leadership role within a thriving business.

THE ROLE & YOUR RESPONSIBILITIES:

As the Accounts Payable Team Leader, you will take ownership of the day-to-day operations of the Accounts Payable function, ensuring smooth processes and excellent team performance. Key responsibilities include:

• Leading, mentoring, and motivating the Accounts Payable team to achieve departmental objectives.
• Overseeing the end-to-end purchase ledger process, ensuring accuracy and compliance.
• Monitoring and managing workloads, setting clear priorities, and meeting deadlines.
• Handling escalations for supplier queries and disputes, providing guidance to team members.
• Driving process improvements and efficiency initiatives within the Accounts Payable function.
• Conducting regular one-to-one meetings and performance reviews, identifying training and development needs.
• Supporting month-end close activities, including reconciliations and reporting.

EXPERIENCE & SKILLS REQUIRED:

The ideal candidate will bring:

• Proven experience as an Accounts Payable Team Leader or similar leadership role.
• Strong people management skills, with the ability to inspire and develop a team.
• A thorough understanding of Accounts Payable processes and best practices.
• Excellent problem-solving skills, with a proactive and solution-oriented mindset.
• Strong communication skills, with the ability to liaise confidently across all levels of the business.
• Exceptional organisational skills and attention to detail.
• Proficiency in Excel (VLOOKUPs, Pivot Tables) and finance systems.

Experience working within the property or rentals industry is desirable but not essential.

BENEFITS OF THIS ROLE:

• Join a reputable and growing company with a supportive team culture.
• A leadership role offering the chance to make a significant impact on team performance.
• Competitive hourly rate.
• Immediate start, ideal for those looking to step into a senior finance position quickly.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Credit Controller / Ashby De La Zouch / 12 Month FTC / Salary Up To £14ph

Macildowie are excited to be working with a brilliant business based in Ashby looking to add an experienced Credit Controller to their team to support on a 12 Month FTC

This position will move very quickly and is only suitable for immediately available candidates, the client are looking for someone who can get stuck in from day one, and hit the ground running.

Details:

• Office Based in Ashby De La Zouch
• 12 Month FTC with potential permanent employment
• Salary £25,500 per annum

The Role & Your Responsibilities:

• Building and maintaining relationships with existing and new customers, ensuring they always provide exceptional customer service.
• Obtaining commitments to pay through telephone calls and email communication to customers.
• Allocating credit notes and payments in a timely manner.
• Completing reporting tasks/activities in Microsoft Excel.
• Working in collaboration with the Customer Service teams and Account Managers across the business to ensure the timely resolution of customer queries.
• Completing reviews of existing customers and escalating any doubtful debts to our credit and risk administrator.
• Providing periodic reports on aged debt and customer interaction to management.
• Maintaining customer records to ensure details are relevant and up to date.

Experience Sought In The Successful Candidate:

• A minimum of 1 years' experience within a credit control or Accounts environment.
• IT literate
• Confident Telephone manner
• Experience with Sage

If you are interested in this role please upload a copy of your up to date CV and we will be in touch to tell you more about the role.

I look forward to hearing from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Credit Control Administrator | Ashby | Temporary | Up to £14 per hour

Are you ready to put your Credit Control expertise to work in a dynamic and rewarding environment? If your answer is yes, then look no further-this opportunity could be just what you've been waiting for!

About the Role:

Macildowie is thrilled to be exclusively partnered with a well-established and reputable client in Ashby. We are seeking an experienced and driven Credit Control Administrator to join their team on a rolling temporary basis. This role is crucial in ensuring the company's cash flow remains strong and steady.

Key Responsibilities:

• Cash Collection: Maximise daily, weekly, and monthly cash collection by actively monitoring and pursuing outstanding debts. Ensure that sales ledger payments are collected within the agreed time frames.
• Debt Management: Minimise overdue debt by effectively applying the company's delinquency policy in a timely manner.
• Customer Relations: Build and maintain strong relationships with both new and existing customers, delivering exceptional service at every interaction.
• Payment Commitments: Secure payment commitments through regular telephone and email communication with customers.
• Credit Note Allocation: Accurately allocate credit notes and payments, ensuring all records are up-to-date.
• Reporting: Complete various reporting tasks using Microsoft Excel, providing insights on aged debt and customer interactions.
• Collaboration: Work closely with Customer Service teams and Account Managers to swiftly resolve customer queries and maintain smooth operations.
• Risk Management: Review existing customer accounts regularly, escalating any concerns regarding doubtful debts to the credit and risk administrator.
• Record Keeping: Maintain and update customer records, ensuring all information is current and relevant.

What We're Looking For:

Essential:

• Experience: At least 1 year of experience in a credit control or cash collections role.
• IT Skills: Proficiency in Microsoft Office, particularly Excel.
• Communication: Confident and professional telephone manner.

Desirable:

• Software Knowledge: Experience with accounting software such as Sage.
• CRM Experience: Familiarity with CRM systems like Salesforce.

Why Join Us?

This role offers an excellent opportunity to make a significant impact within a supportive and collaborative team. If you're passionate about credit control and eager to contribute to a company that values your skills, we'd love to hear from you.

Interested?

If this sounds like the right fit for you, please upload your up-to-date CV, and we'll be in touch to discuss the next steps.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Credit Controller Team Leader / Ashby De La Zouch / 12 Month FTC / Salary Up To £32,000

About the Role:
Macildowie Recruitment is excited to be recruiting for an experienced Credit Control Team Leader on behalf of our client. This 12-month fixed-term role is perfect for a skilled credit controller who enjoys team leadership and has a proven record in debt recovery. You'll play a key role in maintaining cash flow and guiding a team of six, ensuring consistent results and outstanding customer service.

Key Details:

Location: Ashby De La Zouch

Salary: £32,000 per annum

Flexibility: Office Based

Key Responsibilities:

• Lead and support a team of 6 Credit Control Administrators, providing guidance and resolving queries.
• Conduct monthly 1:1 sessions with team members to offer coaching, reinforce best practices, and enhance performance.
• Personally manage a small portfolio of complex or high-profile accounts.
• Oversee debtor balances, working to reduce days sales outstanding (DSO) and improve payment timeliness.
• Collaborate with team members to provide aged debt insights to the Credit & Collections Manager.
• Work cross-departmentally to resolve outstanding customer queries and improve collections processes.
• Ensure data accuracy, compliance with GDPR, and uphold excellent customer service.
• Set and work toward KPIs, fostering a positive, high-performing team environment.

Requirements:
Essential

• Minimum of 3 years' experience in credit control, with a solid grasp of end-to-end processes.
• Strong communicator with a tenacious, professional approach.
• Proven experience in resolving queries and consistently meeting targets.
• Proficient in Microsoft Excel and quick to adapt to new IT systems.

Desirable

• Previous team leadership experience.
• Familiarity with NetSuite or Salesforce.

Skills:

• Organised, analytical, and able to prioritise effectively in a fast-paced environment.
• Strong leadership and motivational skills, with high standards of accuracy.
• Positive, patient, and personable, with a solution-oriented approach.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Credit Controller / Ashby De La Zouch / Temporary / Salary Up To £14ph

Macildowie are excited to be working with a brilliant business based in Ashby looking to add an experienced Credit Controller to their team on a temporary basis for 2 months.

This position will move very quickly and is only suitable for immediately available candidates, the client are looking for someone who can get stuck in from day one, and hit the ground running.

Details:

• Office Based in Ashby
• 2 months temporary with potential permanent upside
• Salary up to £14ph

The Role & Your Responsibilities:

• Building and maintaining relationships with existing and new customers, ensuring they always provide exceptional customer service.
• Obtaining commitments to pay through telephone calls and email communication to customers.
• Allocating credit notes and payments in a timely manner.
• Completing reporting tasks/activities in Microsoft Excel.
• Working in collaboration with the Customer Service teams and Account Managers across the business to ensure the timely resolution of customer queries.
• Completing reviews of existing customers and escalating any doubtful debts to our credit and risk administrator.
• Providing periodic reports on aged debt and customer interaction to management.
• Maintaining customer records to ensure details are relevant and up to date.

Experience Sought In The Successful Candidate:

• A minimum of 1 year's experience within a credit control or Accounts environment.
• IT literate
• Confident Telephone manner
• Experience with Sage

If you are interested in this role please upload a copy of your up to date CV and we will be in touch to tell you more about the role.

I look forward to hearing from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Key Account Manager to work for a quirky business based in Ashby de la Zouch. You will be the first point of contact for representatives of assigned client customer or customers and manage their account on a day-to day basis. The CRM will liaise directly with our internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The CRM is expected to work closely with the Business Development Manager, Channel Inside Account Managers and Operational Team on growth and retention strategies by providing complete and appropriate hygiene solutions for every prospect to boost top-line revenue growth, customer acquisition levels and profitability

This is a full time permanent office based position.

THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations

Works closely with all members of our sales teams both internally and externally, marketing leadership teams, Operations, Finance and other team members to enhance the service offering available to their portfolio of customers
Use SFDC and other company defined IT systems to effectively report activity, update our data and information and communicate both internally and externally in a professional manner.

Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.

Liaise directly with sites and Operations to effectively manage mobilisations and demobilisations when requested.

Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.

Follow the company policies for team members, especially but not limited to the
Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.

Maintain knowledge about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

React to information filtered from our Operations Team with sites that have closed and/or opened liaising with the Account Owner, IAM and Finance Teams with the aim of keeping our Customer Base live and active to support the accuracy of operations route planning.

Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Skilled in building and leveraging relationships over the phone.
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.
Passionate about putting the customer first with a positive and friendly attitude.
Ability to empathise as well as a directive style when required to reach resolution.
Ability to converse confidently with external customers (i.e., speaking clearly, listening, comprehending, and interpreting).
Good organisational skills with a detailed and structured approach to work.
Ability to multi-task and be resilient in a high pressured and fast paced environment.
Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.
Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business's goals.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Key Account Manager to work for a quirky business based in Ashby de la Zouch. You will be the first point of contact for representatives of assigned client customer or customers and manage their account on a day-to day basis. The CRM will liaise directly with our internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The CRM is expected to work closely with the Business Development Manager, Channel Inside Account Managers and Operational Team on growth and retention strategies by providing complete and appropriate hygiene solutions for every prospect to boost top-line revenue growth, customer acquisition levels and profitability

This is a full time permanent office based position.

THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations

Works closely with all members of our sales teams both internally and externally, marketing leadership teams, Operations, Finance and other team members to enhance the service offering available to their portfolio of customers
Use SFDC and other company defined IT systems to effectively report activity, update our data and information and communicate both internally and externally in a professional manner.

Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.

Liaise directly with sites and Operations to effectively manage mobilisations and demobilisations when requested.

Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.

Follow the company policies for team members, especially but not limited to the
Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.

Maintain knowledge about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

React to information filtered from our Operations Team with sites that have closed and/or opened liaising with the Account Owner, IAM and Finance Teams with the aim of keeping our Customer Base live and active to support the accuracy of operations route planning.

Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Skilled in building and leveraging relationships over the phone.
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.
Passionate about putting the customer first with a positive and friendly attitude.
Ability to empathise as well as a directive style when required to reach resolution.
Ability to converse confidently with external customers (i.e., speaking clearly, listening, comprehending, and interpreting).
Good organisational skills with a detailed and structured approach to work.
Ability to multi-task and be resilient in a high pressured and fast paced environment.
Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.
Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business's goals.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Temporary Customer Service Advisor / £22,000 - £24,000 per annum / Fully office based / Ashby de la Zouch

Are you an experienced customer service advisor with Salesforce experience? I am currently recruiting a temporary customer service advisor for a well-known reputable brand based within Ashby.

The opportunity
l Manage existing client relationships by making and taking client communications, either by phone or email.
l Act as the interface between Sales, Operations Finance functions and our customers.
l Attend internal meetings and training's fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
l Query Management
l High volumes of Administration on Salesforce.
l High volumes of customer service
l General Ad-hoc duties.

The successful Candidate

l Administration experience in a Sales or Customer facing Contact Centre environment
l Salesforce experience (Highly desirable)

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Coordinator working for a business based in Ashby de la Zouch. In this role you will be dealing with Large City Councils and Transport businesses.

This is a permanent position Monday to Friday and is the below shift patterns:

7am - 330pm
1030am - 7pm

THE ROLE & YOUR RESPONSIBILITIES:

Liaising with customers

Scheduling engineers

Keeping customers updated with times etc.

Account management

Dealing with customer queries

Dealing with customer complaints

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered it would be desirable that you have experience of working on the phones, have excellent communication skills and scheduling experience. You must be IT literate

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Coordinator working for a business based in Ashby de la Zouch. In this role you will be dealing with Large City Councils and Transport businesses.

This is a permanent position Monday to Friday and is the below shift patterns:

7am - 330pm
1030am - 7pm

THE ROLE & YOUR RESPONSIBILITIES:

Liaising with customers

Scheduling engineers

Keeping customers updated with times etc.

Account management

Dealing with customer queries

Dealing with customer complaints

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered it would be desirable that you have experience of working on the phones, have excellent communication skills and scheduling experience. You must be IT literate

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Coordinator working for a business based in Ashby de la Zouch. In this role you will be dealing with Large City Councils and Transport businesses.

This is a permanent position Monday to Friday and is the below shift patterns:

7am - 330pm
1030am - 7pm

THE ROLE & YOUR RESPONSIBILITIES:

Liaising with customers

Scheduling engineers

Keeping customers updated with times etc.

Account management

Dealing with customer queries

Dealing with customer complaints

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered it would be desirable that you have experience of working on the phones, have excellent communication skills and scheduling experience. You must be IT literate

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Exciting Opportunity: Join a diverse and vibrant accounts team based in Ashby-de-la-Zouch as a Credit Controller.

Are you a results-driven Credit Controller with a passion for building healthy financial spaces? Join us as we collaborate with a global leader in their industry, on the lookout for a talented individual to join their dynamic team!

The Role and Benefits:

• Job Title: Credit Controller
• Reporting to: Credit and Collections Manager
• Location: Ashby-de-la-Zouch - 100% office-based
• Working Hours: Full-Time, Monday to Friday
• Benefits: 25 Days Holiday + Bank Holidays, Monthly bonus up to £300, Study Support, Standard Pension

Role Profile: As a Credit Controller, you'll play a pivotal role in recovering outstanding debts from existing customers, ensuring a positive customer experience. Here's what you'll be doing:

• Reconcile complex accounts escalated from credit control administrators.
• Utilise data analysis skills to prioritise workload effectively.
• Monitor debtor balances for a significant reduction in DSO.
• Engage in telephone calls and emails to secure commitments to pay.
• Provide monthly reports on aged debt movement and customer interaction.
• Collaborate with various teams to resolve customer queries in a timely manner.
• Build and maintain relationships with customers, ensuring exceptional service.
• Support credit control administrators to reduce debt inflow over 90 days overdue.

Knowledge and Experience: Essential:

• Minimum 2 years of credit control experience (stand-alone role preferred).
• Full credit control cycle experience, including legal action for debt recovery.
• IT literate with proficiency in Microsoft packages, especially Excel.
• Confident telephone manner and proven cash collection track record.

Desirable:

• Experience with accounting software (e.g., Sage) and CRM systems (e.g., Salesforce).

Skills Required:

• Accountable and conscientious.
• Investigative nature.
• Self-motivated with excellent planning and workload management.
• Meticulous attention to detail and high accuracy standards.
• Positive and vibrant attitude, adaptable, and personable.

If you're ready to take your credit control career to the next level and join a global leader in their field, submit your application now!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.

The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

This is a fully office based permanent position working Monday to Friday.


THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.

Act as the interface between Sales, Operations Finance functions and our customers.

To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,

Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.

Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.

Use the company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.

Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by the company for customer service

Follow the Company policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.

Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.

To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.

To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.

To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.

To achieve the agreed administration KPI's and standards set


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Essential:
Administration experience in a Sales or Customer facing Contact Centre environment

Experience in the consistent use of different systems and Microsoft software packages

Experience in the ability to meet robust targets that focus on customer care and attention to detail.

Desirable:
Knowledge of the washroom or consumable industry markets.

Industry relevant sales experience is not essential.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.

Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.

The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

This is a fully office based permanent position working Monday to Friday.


THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.

Act as the interface between Sales, Operations Finance functions and our customers.

To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,

Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.

Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.

Use the company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.

Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by the company for customer service

Follow the Company policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.

Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.

To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.

To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.

To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.

To achieve the agreed administration KPI's and standards set


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Essential:
Administration experience in a Sales or Customer facing Contact Centre environment

Experience in the consistent use of different systems and Microsoft software packages

Experience in the ability to meet robust targets that focus on customer care and attention to detail.

Desirable:
Knowledge of the washroom or consumable industry markets.

Industry relevant sales experience is not essential.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.

Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Representatives working for a growing business based in Ashby de la Zouch. The (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery of products that tailored to customer needs.

The CSR is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate washroom hygiene solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
The CSR ensures accuracy of entry of customer data and orders and working with operational service centres to ensure that the operational teams can plan their services, install, removals and repairs on equipment to the customers satisfaction.

This is a full time permanent office based role.

THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.
Act as the interface between Sales, Operations Finance functions and our customers.
To plan, schedule and facilitate customer care appointments and using the Citron sales process and defined pricing and policies of Citron, maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.
Use SFDC and other company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.
Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
Follow the Citron policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.
Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.
Additional Responsibilities
To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.
To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.
To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.
To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.
To achieve the agreed administration KPI's and standards set

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Knowledge and Experience
Essential
Administration experience in a Sales or Customer facing Contact Centre environment
Experience in the consistent use of different systems and Microsoft software packages
Experience in the ability to meet robust targets that focus on customer care and attention to detail.
Desirable
Knowledge of the washroom or consumable industry markets.
Industry relevant sales experience is not essential.
Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.
Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Representatives working for a growing business based in Ashby de la Zouch. The (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery of products that tailored to customer needs.

The CSR is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate washroom hygiene solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
The CSR ensures accuracy of entry of customer data and orders and working with operational service centres to ensure that the operational teams can plan their services, install, removals and repairs on equipment to the customers satisfaction.

This is a full time permanent office based role.

THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.
Act as the interface between Sales, Operations Finance functions and our customers.
To plan, schedule and facilitate customer care appointments and using the Citron sales process and defined pricing and policies of Citron, maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.
Use SFDC and other company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.
Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
Follow the Citron policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Citron is a great place to work for all team members.
Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.
Additional Responsibilities
To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.
To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.
To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.
To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.
To achieve the agreed administration KPI's and standards set

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Knowledge and Experience
Essential
Administration experience in a Sales or Customer facing Contact Centre environment
Experience in the consistent use of different systems and Microsoft software packages
Experience in the ability to meet robust targets that focus on customer care and attention to detail.
Desirable
Knowledge of the washroom or consumable industry markets.
Industry relevant sales experience is not essential.
Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.
Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.

The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

This is a fully office based permanent position working Monday to Friday.


THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.

Act as the interface between Sales, Operations Finance functions and our customers.

To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,

Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.

Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.

Use the company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.

Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by the company for customer service

Follow the Company policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.

Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.

To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.

To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.

To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.

To achieve the agreed administration KPI's and standards set


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Essential:
Administration experience in a Sales or Customer facing Contact Centre environment

Experience in the consistent use of different systems and Microsoft software packages

Experience in the ability to meet robust targets that focus on customer care and attention to detail.

Desirable:
Knowledge of the washroom or consumable industry markets.

Industry relevant sales experience is not essential.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.

Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.

The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

This is a fully office based permanent position working Monday to Friday.


THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.

Act as the interface between Sales, Operations Finance functions and our customers.

To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,

Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.

Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.

Use the company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.

Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by the company for customer service

Follow the Company policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.

Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.

To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.

To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.

To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.

To achieve the agreed administration KPI's and standards set


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Essential:
Administration experience in a Sales or Customer facing Contact Centre environment

Experience in the consistent use of different systems and Microsoft software packages

Experience in the ability to meet robust targets that focus on customer care and attention to detail.

Desirable:
Knowledge of the washroom or consumable industry markets.

Industry relevant sales experience is not essential.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.

Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.