Credit Control Team Leader

Credit Controller Team Leader / Ashby De La Zouch / 12 Month FTC / Salary Up To £32,000

About the Role:
Macildowie Recruitment is excited to be recruiting for an experienced Credit Control Team Leader on behalf of our client. This 12-month fixed-term role is perfect for a skilled credit controller who enjoys team leadership and has a proven record in debt recovery. You'll play a key role in maintaining cash flow and guiding a team of six, ensuring consistent results and outstanding customer service.

Key Details:

Location: Ashby De La Zouch

Salary: £32,000 per annum

Flexibility: Office Based

Key Responsibilities:

• Lead and support a team of 6 Credit Control Administrators, providing guidance and resolving queries.
• Conduct monthly 1:1 sessions with team members to offer coaching, reinforce best practices, and enhance performance.
• Personally manage a small portfolio of complex or high-profile accounts.
• Oversee debtor balances, working to reduce days sales outstanding (DSO) and improve payment timeliness.
• Collaborate with team members to provide aged debt insights to the Credit & Collections Manager.
• Work cross-departmentally to resolve outstanding customer queries and improve collections processes.
• Ensure data accuracy, compliance with GDPR, and uphold excellent customer service.
• Set and work toward KPIs, fostering a positive, high-performing team environment.

Requirements:
Essential

• Minimum of 3 years' experience in credit control, with a solid grasp of end-to-end processes.
• Strong communicator with a tenacious, professional approach.
• Proven experience in resolving queries and consistently meeting targets.
• Proficient in Microsoft Excel and quick to adapt to new IT systems.

Desirable

• Previous team leadership experience.
• Familiarity with NetSuite or Salesforce.

Skills:

• Organised, analytical, and able to prioritise effectively in a fast-paced environment.
• Strong leadership and motivational skills, with high standards of accuracy.
• Positive, patient, and personable, with a solution-oriented approach.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.