Job Opportunity: Accounts Administrator

We are seeking a dynamic and focused individual who can calculate and communicate complex billing calculations to internal and external stakeholders. This role is ideal for someone with a strong administrative background who prides themselves on their attention to detail. As an integral part of the billing team, you will be jointly responsible for ensuring invoices and credit notes are raised accurately and distributed in a timely manner.

Key Responsibilities

• Review and calculate pro-rata adjustments accurately.
• Gather, analyse, and correctly interpret information from multiple sources to support credit note generation.
• Process invoices and credit notes through our service system and Sage.
• Enable automation by approaching and updating records of paper-based customers.
• Obtain new purchase orders from existing customers and update records accordingly.
• Upload invoices to third-party portals.
• Advise, update, and monitor annual price increases.
• Build and maintain relationships with other departments within the business.
• Collaborate with the credit control team and internal account managers to ensure the timely resolution of customer queries.
• Achieve agreed KPIs to ensure customers receive a quick resolution to all invoicing queries.
• Raise refund requests where appropriate.
• Complete periodic reports on invoice and credit note generation.

Departmental/Organisational Impact

Internal: Accurate revenue reporting is fundamental to all businesses, legally required for annual financial statements, and directly impacts short- and long-term operations. Precision in processing invoices and promptly rectifying errors is paramount. You will embrace a team spirit, working with colleagues at all levels throughout the business.

External: Facilitate a positive customer experience by ensuring invoices are consistent, timely, and in accordance with customer preferences while adhering to company policy.

Knowledge and Experience

Essential:

• A minimum of 1 year's experience within an administrative environment.
• IT literate with solid experience of Microsoft packages, including Excel.
• Confident mathematical skills.

Desirable:

• Experience with accounting software such as Sage & NetSuite.
• Experience with CRM systems such as Salesforce.

Skills Required

• The ability to build solid working relationships with colleagues.
• Meticulous attention to detail.
• Organise and conscientious.
• Ability to communicate at all levels.
• Positive and vibrant attitude.
• Adaptable and personable.