David Oakey

Administrator

Nottingham

Up to £12 an hour

Hybrid (2 days in the office)

Full time - Monday to Friday

Temporary

Macildowie are excited to be working alongside a company based in Nottingham. The organisation are actively seeking a well organised and switched on individual to join the team as an Administrator to support the business on a temporary basis.

About the role: Are you organised, detail-oriented, and ready to take on a temporary administrative role in Nottingham? We are currently seeking a skilled Administrator to join our team and provide crucial support in our day-to-day operations.

Roles and responsibilities

• Perform general administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Assist with scheduling appointments, meetings, and managing calendars.
• Handle incoming calls and emails, directing them to the appropriate person or department.
• Maintain and update records, databases, and spreadsheets accurately.
• Support the team with any ad-hoc tasks as required.
• Maintain a well-organised and efficient office environment.

The successful candidate

• Proven experience in an administrative role, preferably in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• Ability to multitask and prioritise tasks effectively.
• Attention to detail and accuracy in all work.
• Flexibility to adapt to changing priorities and deadlines.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Advisor

Nottingham

Up to £12 an hour

Hybrid (2 days in the office)

Full time - Monday to Friday

Temporary

Macildowie are excited to be working alongside a leading professional services business, based in the Nottingham City Centre. The organisation are actively seeking a Customer service advisor to join their existing Customer Service team on a temporary basis. This is a hybrid position, with the requirement of 2 days a week in their fantastic Nottingham office.

About the role: We are currently seeking dedicated individuals to join our customer service team on a temporary basis to help with a new project. As a Customer Service Advisor, you will play a vital role in ensuring the satisfaction of our customers by providing outstanding service and support. This is an excellent opportunity for motivated individuals who are passionate about delivering exceptional customer experiences.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers with product information, orders, returns, and other inquiries.
• Resolve customer complaints and concerns in a courteous and efficient manner.
• Process orders, refunds, and exchanges accurately and efficiently.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Maintain a high level of product knowledge to effectively address customer inquiries.
• Provide feedback and suggestions for improving customer service processes and procedures.

The successful candidate

• Previous experience in a customer service is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multi-task and prioritise in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software is a plus.
• Contact centre experience is preferred but not essential.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Health Economics Advisor

Nottingham

£43,000-£45,000

Hybrid (1/2 day in the office)

Full time - Monday to Friday

FTC

Macildowie are pleased to be working alongside a brilliant organisation within the Nottingham area, to find their next Health Economics Advisor.

This is a fixed term contract, full-time position working Monday to Friday, 37.5 hours a week. This position will be on a fixed term contract basis to cover Maternity leave. The business also offers a hybrid-working model with a blend of home and office working 2/3 days in the office and 2/3 days at home.

About the Role: Are you passionate about making a positive impact on health-care? A dynamic opportunity awaits you as a Health Economics Advisor. Join a prominent organisation contributing to the delivery of essential health-care products, services, and food across England and Wales. As a Health Economics Advisor, you will play a pivotal role in driving financial and clinical value to the Trust. Your responsibilities include engaging key clinical and procurement stakeholders in meaningful conversations to enhance patient outcomes and quality care innovations.

Roles and Responsibilities:

• Customer Relationship Management: Develop and implement relationship management plans to build connections with decision-makers and influencers within customer organisations.
• Stakeholder Engagement: Contribute to stakeholder engagement by identifying needs, arranging meetings, and drafting materials to promote understanding and commitment.
• Continuous Improvement: Review and innovate existing operations, ensuring ongoing improvements in processes and systems.
• Customer Experience Strategy: Analyse customer segments, trends, and expectations to contribute to the development of an effective customer experience strategy.

Your Impact:

• Strategic Guidance: Provide subject matter expertise on key clinical strategies, ensuring alignment with customer requirements and adding value to clinicians.
• Data Analysis: Manage individual projects delivering insightful data analysis, strategic recommendations, and operational consulting expertise.
• Stakeholder Relationships: Hold key senior clinical relationships, interpreting results to drive change and acting as a resource for less experienced consultants.

Behavioural Competencies:

Authenticity: Instil trust through honesty, integrity, and authenticity.

Innovation: Cultivate innovation by creating new and better ways for organisational success.

Drive Vision and Purpose: Paint a compelling picture of the vision and strategy that motivates others to action.

Skills You Bring:

Buyer Indifference Management: Acknowledge and address customer indifference, identifying new needs or opportunities.

Stakeholder Expectation Management: Identify and manage potential stakeholders, analysing expectations and developing strategies for effective management.

Data Collection and Analysis: Analyse data trends for insightful reports guiding decision-making.

Negotiation: Negotiate consensus between internal and external parties with different interests.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Senior Complaints and Claims handler

Nottingham

Salary £27,000

Hybrid (3 days in the office)

Full time

12 months FTC

Macildowie are pleased to be working alongside a brilliant organisation within the Nottingham area, to find their next complaints and claims handler.

This is a contracted full-time position working Monday to Friday core office hours of 09:00 till 17:00. The initial training will be fully on site but the business also offers a hybrid-working on some cases but will be a minimum of 3 days in the office a week.

About the role: As a Senior Complaints & Claims Handler you will be responsible for handling regulated customer complaints, complex queries, Section 75 claims, credit card complaints and customer dissatisfaction. This multi-national organisation is seeking a dynamic and experienced Senior Claims and Complaints Handler to join our team. As a leading provider of banking services this business prides itself on delivering exceptional customer experiences, and we are looking for a talented individual to help us maintain and enhance our reputation in this regard.

Roles and responsibilities

• Manage a portfolio of complex claims and complaints, ensuring timely resolution and high levels of customer satisfaction.
• Investigate claims and complaints thoroughly, gathering all necessary information and documentation to make informed decisions.
• Work closely with internal departments and external partners to resolve issues effectively and efficiently.
• Provide guidance and support to junior members of the team, sharing expertise and best practices.
• Analyse trends and identify areas for improvement in processes and procedures to prevent future claims and complaints.
• Maintain accurate records and documentation in accordance with regulatory requirements.

The successful candidate

• Minimum of 3 years of experience in a similar role within the banking or financial services industry and at least 1 year experience of working for a credit card provider.
• Strong knowledge of banking products and regulations, particularly related to claims and complaints handling.
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with customers and stakeholders at all levels.
• Proven ability to work well under pressure and manage competing priorities in a fast-paced environment.
• Analytical mind-set with a keen eye for detail and the ability to identify patterns and trends.
• Ability to show empathy and compassion when dealing with complainants, to ensure the correct level of conversation.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.