Customer Service Advisor

Nottingham

Up to £12 an hour

Hybrid (2 days in the office)

Full time - Monday to Friday

Temporary

Macildowie are excited to be working alongside a leading professional services business, based in the Nottingham City Centre. The organisation are actively seeking a Customer service advisor to join their existing Customer Service team on a temporary basis. This is a hybrid position, with the requirement of 2 days a week in their fantastic Nottingham office.

About the role: We are currently seeking dedicated individuals to join our customer service team on a temporary basis to help with a new project. As a Customer Service Advisor, you will play a vital role in ensuring the satisfaction of our customers by providing outstanding service and support. This is an excellent opportunity for motivated individuals who are passionate about delivering exceptional customer experiences.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers with product information, orders, returns, and other inquiries.
• Resolve customer complaints and concerns in a courteous and efficient manner.
• Process orders, refunds, and exchanges accurately and efficiently.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Maintain a high level of product knowledge to effectively address customer inquiries.
• Provide feedback and suggestions for improving customer service processes and procedures.

The successful candidate

• Previous experience in a customer service is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multi-task and prioritise in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software is a plus.
• Contact centre experience is preferred but not essential.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.