Heanor, Derbyshire

Customer Service Executive

Role: Customer Service Executive

Reporting to: Customer Services Support & Development Manager

Location: Heanor site - site based 3 days and home based 2 days (pro rota)

Expectations:

We are seeking a proactive Customer Service Executive for a well-established business dedicated to retaining and enhancing business through a customer-focused approach. The role involves supporting the business in meeting budget and growth targets while promoting an excellent service culture.

Purpose:

The Customer Service Executive will support the Customer Team by ensuring timely and accurate handling of customer enquiries, overseeing operational duties, and assisting the team in achieving their objectives. The role is pivotal in promoting strong customer service values.

Main Duties:

- Order Processing: Process orders (manual and EDI) efficiently, manage ship schedules, confirm orders, book deliveries, chase stock, and handle pro formal payments.

- Supplier Management: Process purchase orders for bespoke/non-stock items, chase supplier invoices, and create new codes for bespoke units.

- Customer Interaction: Handle customer service calls, maintain relationships by addressing questions and concerns professionally.

- Enquiries and Quotes: Maintain enquiries and quotes, generate new business, raise and amend quotes, investigate transport costs, and send product information.

- Quote Follow-Up: Ensure all quotes are recorded accurately and followed up in line with business processes.

- Complaint Handling: Record delivery issues, process customer credit requests, investigate discrepancies, and find appropriate solutions.

- Product Promotion: Promote products and services, support marketing campaigns through customer calls.

- Housekeeping Duties: Manage ship schedules, update contact information, mark old accounts inactive, and maintain electronic paperwork.

- Liaison: Support internal and external customers across departments.

- Project Participation: Contribute to project development meetings and propose system/process improvements.

- Product Training: Participate in product training sessions as required.

- Cross-Training: Engage in cross-training across teams and departments, coach team members as needed.

- Personal Development: Take ownership of ongoing development and partake in relevant training.

- Adaptability: Show motivation and adaptability in a fast-paced, ever-changing environment.

- Customer Satisfaction: Complete customer satisfaction surveys and take ownership of customer aftercare.

- Sales Support: Act as an internal support arm to the external sales team, participate in bi-annual off-site visits, and build customer and colleague relations.

KPIs:

- Annually:

- Hazard reporting - 6 per year

- 2 customer visits/training (Microsoft Teams meetings applicable)

- Bi-Annually:

- See Incentive scheme

- STP - 97.5%

- Monthly:

- Credits vs invoices - 2%

- Fortnightly:

- Complaints over two weeks - 0

Person Specification:

Previous Work Experience:

- Experience in a customer service-focused environment.

Personal Attributes:

- Strong communication skills for informing, helping, and advising customers.

- Effective listening skills to understand customer requirements.

- Problem-solving abilities.

- Confidence, patience, tact, and diplomacy.

- Creative thinking for improving customer service standards.

- Ability to work well under pressure.

- Organisational and planning skills for developing customer service policies.

Skills & Abilities:

- Knowledge of customer service principles and practices.

- Proficiency in customer service software, databases, and CRM tools.

- Proficient in MS Office applications.

- Customer-focused mind set.

- Experience in external customer service delivery.

- Excellent written and verbal communication skills.

- Understanding of customer and product requirements.

- Knowledge of CRM systems.

Qualifications:

- Essential: Minimum GCSE level C/5 in Maths and English.

- ICS First Impressions

If this sounds like something you would be interested in, please submit your CV and I will contact you.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Location: Heanor Site
Department: Customer Services
Business Unit: Construction
Reporting to: Team Manager
Pay Scale: TBC

Are you a proactive and customer-focused individual with a passion for sales? We are seeking an enthusiastic Internal Customer Service Sales Representative to join a well established business based in Heanor. In this role, you will work to retain and enhance business opportunities within their construction division by providing exceptional customer service and supporting the business in specification development to meet budget and growth targets.

Key Responsibilities:

• Sales & Customer Service: Process and manage orders efficiently, maintain strong relationships with customers, and proactively follow up on all sales quotations to maximise growth opportunities.
• Pipeline Management: Keep a well-maintained pipeline of prospective orders with timely follow-ups, ensuring engagement with potential customers.
• Order & Complaint Handling: Process customer orders and manage shipments, while addressing and resolving any delivery issues, discrepancies, or customer concerns.
• CRM & Lead Management: Maintain CRM records, analyse customer data, and ensure all business lead opportunities are fully explored and concluded.
• Collaboration & Development: Support both internal and external customers across departments, contribute to project development meetings, and participate in product training as needed.
• Promotional Campaigns & Customer Surveys: Call customers to promote services and marketing campaigns, complete satisfaction surveys, and take ownership of aftercare.

Required Skills & Attributes:

• Communication Skills: Ability to inform, advise, and provide assistance with professionalism and tact.
• Customer-Focused: Experience in external sales and customer service, with a deep understanding of customer needs and expectations.
• Organisational Ability: Efficient time management and the ability to work under pressure in a fast-paced environment.
• Problem Solving: Able to think creatively to resolve issues and enhance customer service standards.
• Technical Proficiency: Familiarity with customer service software, databases, CRM tools, and Microsoft Office.
• Team Collaboration: A proactive, results-oriented mindset with the ability to work collaboratively and support cross-training and coaching efforts within the team.

Qualifications:

• Minimum: GCSE level C/5 or above in Maths and English.
• Preferred: Experience in a sales and customer service environment, with demonstrated success in meeting and exceeding sales targets.

Join this company and play a crucial role in building and nurturing their customer relationships while driving their business forward!

Apply today to be part of a dynamic team where your customer service and sales skills will make an impact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

HR Advisor
Derbyshire | Office based Working
Permanent | Full Time
Up to £35,000p.a.

Are you passionate about HR and eager to make a significant impact in a growing manufacturing environment? Do you thrive in a collaborative team setting and want to learn from impressive HR professionals? Well you are in luck as I am thrilled to be working with this client in the manufacturing industry, looking for a tenacious HR Advisor to join their growing HR function! This business is amidst a huge growth trajectory, both economically and headcount wise, making this an incredibly exciting time to join. This is the perfect opportunity for someone who wants to join a friendly and collaborative team and continue their professional HR development!

About the Role:

• Managing all stages of the employee lifecycle, from onboarding to offboarding, ensuring a seamless experience for the staff.
• Providing expert support on ER issues across the business, liaising with line managers to ensure HR best practice is followed.
• Collaborating with and supporting the wider HR team to implement effective HR strategies and initiatives.

What We're Looking For:

• Ideally previous HR experience within the manufacturing industry or similar sectors.
• Excellent exposure to managing ER case work, whether this is low level or all stages.
• Someone who thrives in a team environment and is always ready to lend a helping hand.
• A professional who is confident in their HR knowledge and can effectively communicate with employees at all levels.
• An individual who is genuinely passionate about HR and dedicated to fostering a positive workplace culture.

If this sounds like the right next move for you in your career, apply today, or email for more details!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

HR Advisor
Up to £30,000p.a.
Heanor, Derbyshire
Full Time | Permanent
Office based

I am thrilled to be working with this client in the healthcare sector looking for a HR Advisor to join their team. Operating in a lean HR function, you will have the opportunity to work under an impressive HR Manager and develop your HR skills.

Key Responsibilities:

• Administering the full employee and recruitment lifecycles for the organisation
• Support on Employee Relations cases, providing guidance and support to managers on disciplinary, grievance, and absence management.
• Offer day-to-day advice on HR policies and procedures, ensuring compliance and best practice across the business.
• Support with employee engagement and wellbeing initiatives, contributing to a positive workplace culture.
• Assist in the development and implementation of HR policies and procedures.
• Support recruitment, training, and development activities.
• Work with the HR Manager on ad-hoc HR projects and drive continuous improvement across the function
• Run the monthly payroll process

The ideal candidate:

• Previous experience operating in a transactional HR role, advising managers on best HR practice is essential
• A CIPD Level 3 is advantageous though not essential
• Experience with supporting on and understanding end-to-end employee relations case work is essential
• A tenacious, collaborative and empathetic professional with a 'can do' attitude will fit well into this organisation
• Experience with SAGE or running payroll is advantageous, though not essential

What's in it for you?
Training and development opportunities within the HR space
Competitive holidays package
Free parking onsite and excellent office working spaces

Please message me on for more information or apply now!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.