Wigston, Leicestershire

Macildowie are delighted to be supporting Oadby and Wigston Borough Council to appoint a new Chief Finance Officer (Section 151 Officer).

Oadby and Wigston is an authority based in the south of Leicestershire, providing services and support to the local area and a population of around 57,000.

As a key member of the senior leadership team, you will support the Chief Executive in overseeing the financial, strategic and corporate management of the authority. This role ensures effective financial stewardship, oversees service area management, leads on corporate transformation, and acts as the principal advisor on financial and resource matters in accordance with Section 151 of the Local Government Act 1972.

Your key responsibilities will include, but are not limited to:

Strategic Leadership and Management:

• Collaborate with the Chief Executive as a member of the Senior Leadership Team to ensure alignment of financial strategies with the Council's objectives.
• Provide strategic guidance and contribute to the effective and efficient management of the organization.
• Deputize for the Chief Executive Officer and Corporate Director when required, demonstrating leadership and decision-making capabilities.

Corporate Transformation and Efficiency:

• Lead initiatives focused on corporate transformation, implementing changes aimed at enhancing organisational efficiency.
• Drive innovation and change management strategies to improve service delivery and achieve Council objectives.

Service Area Management and Policy Development:

• Oversee and manage designated service areas, guiding the development of strategies and policies aligned with organisational goals.
• Maintain awareness of evolving trends, best practices, and legislative changes within the specified service areas.

Financial Oversight and Advisory Role:

• Act as the principal advisor on financial and resource matters, ensuring compliance with Section 151 of the Local Government Act 1972.
• Provide expert guidance and advice to senior management and council members on financial implications, risks, and opportunities.
• To build strong and positive relationships with Elected Members providing the support, assistance and professional advice necessary to them in the performance of their functions, in the provision of services to the community.
• To work closely with Elected Members to ensure that the Council's objectives are promoted and implemented through developing appropriate strategies, policies and plans and translating these into effective action.
• To represent the Council in external relationships, locally, regionally, and nationally, promoting the economic, environmental, social issues and other priorities of the Borough.

You will be a qualified accountant with proven experience in a senior financial management role within a local authority. You will possess an in-depth knowledge of financial regulations, statutory requirements, and best practices in local government finance. You may currently be operating as a Section 151 officer or alternatively be seeking the first move into a role at this level within a Borough Council.

You will be an influential leader with outstanding communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels. You will also have experience in leading change, driving transformation, and delivering strategic objectives.

The successful candidate will receive an attractive salary and benefits package with a flexible working policy and expectation of being in the recently-refurbished council offices at Brocks Hill in Oadby.

For more information about this fantastic opportunity, please e-mail or call 07790345391.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Centre Advisor

Location: Wigston, LE18

Hours: Full time, 35 hours a week, 9-5pm

Monday to Friday with some hybrid working

Are you able to build strong relationships with customers? Do you know your way around a computer and have strong IT skills? Are you immediately available? If so, this could be the role for you!

The Role

As part of the Customer Service Centre, you will provide an excellent customer-focussed service to members, training providers, delegates, organisations and members of the public. You will be responsible for processing data efficiently and answering calls and emails proficiently.

The successful Customer Service Centre Advisor will be responsible for the following duties:

• Being the first line telephone contact for incoming membership, training and booking enquiries
• Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
• Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
• Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
• Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
• Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
• Raise invoices, process payments and credit notes as required, dealing with queries as they arise
• Provide first line technical support to customers who are experiencing issues with systems such as the website
• Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records

The ideal Candidate will:

Hold an understanding of what good customer service looks like with experience liaising with customers regarding orders and enquiries via telephone and email. The ideal customer service centre advisor will have excellent accuracy and meticulous attention to detail as well as the ability to work independently and effectively in a virtual environment. This role requires a candidate who can learn quickly and utilise different IT systems so being IT literate with experience of using Microsoft Office packages is vital. Dealing with customers via telephone/email can sometimes be challenging therefore, the ideal customer service centre advisor will demonstrate personal resilience whilst addressing telephone complaints and working under pressure.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

The Role

As part of the Customer Service Centre, you will provide an excellent customer-focussed service to members, training providers, delegates, organisations and members of the public. You will be responsible for processing data efficiently and answering calls and emails proficiently.

The successful Customer Service Centre Advisor will be responsible for the following duties:

Being the first line telephone contact for incoming membership, training and booking enquiries
Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
Raise invoices, process payments and credit notes as required, dealing with queries as they arise
Provide first line technical support to customers who are experiencing issues with systems such as the website
Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records

The ideal Candidate will:
Hold an understanding of what good customer service looks like with experience liaising with customers regarding orders and enquiries via telephone and email. The ideal customer service centre advisor will have excellent accuracy and meticulous attention to detail as well as the ability to work independently and effectively in a virtual environment. This role requires a candidate who can learn quickly and utilise different IT systems so being IT literate with experience of using Microsoft Office packages is vital. Dealing with customers via telephone/email can sometimes be challenging therefore, the ideal customer service centre advisor will demonstrate personal resilience whilst addressing telephone complaints and working under pressure.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

The Role

As part of the Customer Service Centre, you will provide an excellent customer-focused service to members, training providers, delegates, organisations and members of the public. You will be responsible for processing data efficiently and answering calls and emails proficiently.

The successful Customer Service Centre Advisor will be responsible for the following duties:

Being the first line telephone contact for incoming membership, training and booking enquiries
Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
Raise invoices, process payments and credit notes as required, dealing with queries as they arise
Provide first line technical support to customers who are experiencing issues with systems such as the website
Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records

The ideal Candidate will:
Hold an understanding of what good customer service looks like with experience liaising with customers regarding orders and enquiries via telephone and email. The ideal customer service centre advisor will have excellent accuracy and meticulous attention to detail as well as the ability to work independently and effectively in a virtual environment. This role requires a candidate who can learn quickly and utilise different IT systems so being IT literate with experience of using Microsoft Office packages is vital. Dealing with customers via telephone/email can sometimes be challenging therefore, the ideal customer service centre advisor will demonstrate personal resilience whilst addressing telephone complaints and working under pressure.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.

This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model

THE ROLE & YOUR RESPONSIBILITIES:

• Being the first line telephone contact for incoming membership, training and booking enquiries
  * Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
  * Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
  * Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
  * Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
  * Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
  * Raise invoices, process payments and credit notes as required, dealing with queries as they arise
  * Provide first line technical support to customers who are experiencing issues with systems such as the website
  * Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.

You must be immediately available to start work

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.

This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model

THE ROLE & YOUR RESPONSIBILITIES:

• Being the first line telephone contact for incoming membership, training and booking enquiries
  * Respond to incoming calls and emails, taking ownership of the enquiry and advising customers on the membership structure, training courses, training products, workbooks and events - recording all enquiries and opportunities on the CRM system
  * Receiving and processing applications for memberships, training provider licensing, course results, certification processing and queries - updating customer records
  * Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
  * Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
  * Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
  * Raise invoices, process payments and credit notes as required, dealing with queries as they arise
  * Provide first line technical support to customers who are experiencing issues with systems such as the website
  * Cleanse data where necessary and contact customers by telephone, email and mail to retrieve information as required for the completion and maintenance of their records

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.

You must be immediately available to start work

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.

This is a permanent full time position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.

Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.

Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.

Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.

Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.

Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.

Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.

Contributing to projects as required and identifying improvements to Customer Service Centre processes.


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience of managing a team and/or project

Experience of supervising and motivating others evaluating work performance and providing feedback and guidance

Experience of communicating complex concepts via telephone, face-to face and in writing

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of successfully delivering to identified targets with minimum supervision

Experience of communicating with people at all levels in business

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases

Experience of coaching and people development

Experience in complaint handling and management

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.

This is a permanent full time position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.

Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.

Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.

Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.

Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.

Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.

Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.

Contributing to projects as required and identifying improvements to Customer Service Centre processes.


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience of managing a team and/or project

Experience of supervising and motivating others evaluating work performance and providing feedback and guidance

Experience of communicating complex concepts via telephone, face-to face and in writing

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of successfully delivering to identified targets with minimum supervision

Experience of communicating with people at all levels in business

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases

Experience of coaching and people development

Experience in complaint handling and management

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.

This is a permanent full time position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.

Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.

Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.

Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.

Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.

Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.

Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.

Contributing to projects as required and identifying improvements to Customer Service Centre processes.


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience of managing a team and/or project

Experience of supervising and motivating others evaluating work performance and providing feedback and guidance

Experience of communicating complex concepts via telephone, face-to face and in writing

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of successfully delivering to identified targets with minimum supervision

Experience of communicating with people at all levels in business

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases

Experience of coaching and people development

Experience in complaint handling and management

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.

This is a permanent full time position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.

Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.

Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.

Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.

Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.

Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.

Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.

Contributing to projects as required and identifying improvements to Customer Service Centre processes.


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience of managing a team and/or project

Experience of supervising and motivating others evaluating work performance and providing feedback and guidance

Experience of communicating complex concepts via telephone, face-to face and in writing

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of successfully delivering to identified targets with minimum supervision

Experience of communicating with people at all levels in business

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases

Experience of coaching and people development

Experience in complaint handling and management

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are delighted to be supporting Oadby and Wigston Borough Council to appoint a new Finance Manager (Deputy Section 151 Officer).

Oadby and Wigston is an authority based in the south of Leicestershire, providing services and support to the local area and a population of around 57,000.

The Finance Manager (Deputy Section 151 Officer) is responsible for overseeing the financial operations of Oadby and Wigston Borough Council, providing strategic leadership to the Finance Section, and supporting the Chief Finance Officer. This role involves managing change, advising the Senior Leadership Team (SLT) on financial matters, deputising for the CFO when necessary, and aligning all actions with the Council's Vision and Values to deliver exceptional service.

Key Responsibilities:

Management and Leadership:

• Lead and manage the Finance Section, fostering a culture of professionalism, enthusiasm, and commitment among team members.
• Drive change initiatives, ensuring the team remains competent and adaptable to meet evolving financial demands.

Strategic Financial Advice:

• Offer key financial advice and expertise to the Senior Leadership Team (SLT) to facilitate effective decision-making and goal achievement.
• Act as a primary advisor on financial matters for the Council, its elected members, and officers, providing insightful recommendations.

Deputising for Chief Finance Officer:

• Assume the role of the Chief Finance Officer when required, fulfilling responsibilities and representing the finance function effectively.

Alignment with Vision and Values:

• Embrace and advocate the Council's Vision and Values, fostering a collaborative culture that aims for excellence in service delivery, surpassing customer expectations.
• Ensure all financial activities align with these values, promoting a customer-centric approach to financial management.

Qualifications and Experience:

You will be a qualified accountant with proven experience in a senior financial management role within a local authority. You will possess an in-depth knowledge of financial regulations, statutory requirements, and best practices in local government finance. You may be seeking your first role as a Deputy Section 151 officer or looking for a new challenge with a great authority.

You will be an influential leader with outstanding communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

The successful candidate will receive an attractive salary and benefits package with a flexible working policy and expectation of being in the recently-refurbished council offices at Brocks Hill in Oadby.

For more information, please e-mail or call 07790345391.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Position: HR Systems Administrator
Contract Type: Permanent - Hybrid Working
Location: Wigston
Salary: Up to £35,000 per annum

Overview:

The HR Systems Administrator will play a pivotal role in ensuring the effective operation, management, and optimization of HR and payroll systems. This position requires a strong focus on maintaining system integrity, ensuring data accuracy, and delivering key reports to support business operations. The successful candidate will collaborate with both HR and IT teams to streamline processes, implement system improvements, and ensure compliance with relevant regulations

Key Responsibilities:

• HR and Payroll System Management: Administer and maintain HR and payroll systems, including the accurate handling of employee records, payroll data, and benefits administration. Ensure that systems are configured appropriately to meet business needs and function efficiently.
• System Optimization: Regularly review and evaluate existing HR systems to identify areas for improvement. Work towards increasing efficiency and enhancing the overall user experience for both the HR team and employees.
• Implementation of e-HR Tools: Drive the implementation of electronic HR tools, such as payroll systems, access control, and document management solutions, aimed at enhancing HR capabilities and streamlining processes.
• Data Integrity and Security: Maintain the highest standards of data accuracy and security within the HR systems. Enforce security protocols, ensuring the confidentiality and integrity of sensitive HR information.
• Reporting: Generate regular and ad-hoc reports to support key HR functions, such as payroll management and compliance reporting. Ensure reports are timely, accurate, and aligned with business and legal requirements.
• Compliance: Stay abreast of HR and payroll legislation and regulations, ensuring the HR systems are compliant with relevant legal frameworks. Assist with audits and ensure all system processes adhere to regulatory standards.

Key Requirements:

• Technical Experience: Experience with HR and payroll systems, ideally including platforms such as Zellis similar. Proven ability to configure, maintain, and optimise these systems to meet organisational requirements.
• Professional Experience: A minimum of 2 years' experience in payroll or HR administration, with a focus on system management and data reporting.
• Analytical and Problem-Solving Skills: A proactive approach to identifying and resolving system-related issues. Ability to analyse system performance and drive improvements.
• Attention to Detail: Strong focus on data accuracy, with the ability to handle sensitive information confidentially and securely.
• Collaboration: Strong communication and interpersonal skills, with experience in working closely with HR, IT, and other cross-functional teams to ensure system integration and effectiveness.

Salary and Benefits:

• Competitive salary of up to £35,000 per annum.
• Flexible hybrid working model, allowing for a combination of office and remote work.
• Opportunities for professional development and career progression within a dynamic HR team.

For further information or to apply, please contact or

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Outbound Lead Generator

Interim, Wigston

09:00 - 17:00, Monday to Friday (Flexible working)

£12 - £15 p/h

Macildowie are thrilled to be working with a leading brand who are dedicated to providing exceptional services to their customers. Due to company growth, we're looking for a motivated and results-driven Outbound Lead Generator to join their dynamic team on a temporary basis.

This role offers an excellent opportunity to gain valuable sales experience in a supportive and energetic environment.

Role Overview:

As a Temporary Outbound Sales Advisor, you will play a key role in driving sales efforts by reaching out to potential customers, promoting services and produces, as well as booking appointments for BDM's.

Key Responsibilities:

• Make outbound calls to potential customers to introduce products and services
• Build and maintain a strong understanding of our offerings to effectively communicate value to prospects.
• Identify customer needs and tailor sales pitches to meet those needs.
• Overcome objections and negotiate terms to close sales.
• Achieve and exceed daily/weekly sales targets and KPIs.
• Accurately record customer interactions and sales outcomes on the CRM system.
• Provide excellent customer service throughout the sales process.
• Collaborate with the sales team to share best practices and strategies for success.
• Book appointments/demo's for BDM's

Key Requirements:

• Previous experience in outbound sales or telemarketing is required
• Strong communication and interpersonal skills.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented with a drive to meet and exceed targets.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems is a plus.

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Personal Assistant to work for a well established business in the East Midlands area supporting the HR Director and Senior Leadership Team of the business.

This position is full time, hybrid and is a permanent position.

THE ROLE & YOUR RESPONSIBILITIES:

Complex calendar management.
Organising International travel, including visas and exploring global traveller solutions.
Organising and preparing detailed itineraries for visiting stakeholders.
Organising weekly, monthly, and quarterly meetings, agenda planning, meeting governance, minute taking, pre-reads, actions and following up on actions.
Meeting and greeting visitors at all levels of seniority.
Producing documents, briefing papers, reports, and presentations.
Organising and attending meetings and ensuring Executive/Senior Leaders are prepared for meetings.
Liaising with internal stakeholders, contractors, and other service providers.
Managing various weekly and monthly projects and collation of data from leaders.
Liaise with, arrange meetings for all outside consultants engaged by CFO and GC.
Expenses management.
Be a proactive key member of the broader executive and personal assistant team ensuring that broader companywide initiatives are delivered as required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered for this position you must have previous PA experience at a senior level, have strong organisational skills, strong Powerpoint skills, be able to work well under pressure, be highly organised, be IT literate and have an excellent telephone manner.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Personal Assistant to work for a well established business in the East Midlands area supporting the HR Director and Senior Leadership Team of the business.

This position is full time, hybrid and is a permanent position.

THE ROLE & YOUR RESPONSIBILITIES:
Complex calendar management.
Organising International travel, including visas and exploring global traveller solutions.
Organising and preparing detailed itineraries for visiting stakeholders.
Organising weekly, monthly, and quarterly meetings, agenda planning, meeting governance, minute taking, pre-reads, actions and following up on actions.
Meeting and greeting visitors at all levels of seniority.
Producing documents, briefing papers, reports, and presentations.
Organising and attending meetings and ensuring Executive/Senior Leaders are prepared for meetings.
Liaising with internal stakeholders, contractors, and other service providers.
Managing various weekly and monthly projects and collation of data from leaders.
Liaise with, arrange meetings for all outside consultants engaged by CFO and GC.
Expenses management.
Be a proactive key member of the broader executive and personal assistant team ensuring that broader companywide initiatives are delivered as required

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered for this position you must have previous PA experience at a senior level, have strong organisational skills, strong Powerpoint skills, be able to work well under pressure, be highly organised, be IT literate and have an excellent telephone manner.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

SEO Executive

Wigston, hybrid

£30,000 - £35,000

Monday - Friday, 09:00 - 17:00

Are you passionate about driving organic traffic and enhancing brand visibility online? We have an exceptional opportunity for an experienced SEO and Email Marketing Specialist to join a leading ecommerce business based in South Wigston.

Key Responsibilities:

• Craft and implement a comprehensive long-term SEO strategy
• Execute targeted email communication plans to engage and convert potential customers.
• Establish and maintain a robust email infrastructure for sustained success, utilising platforms like Pardot and native email services.
• Collaborate with the marketing team to develop data-driven email funnels aimed at expanding our client's customer base.
• Generate compelling SEO-driven content to elevate online visibility.
• Ensure websites are fully optimized for SEO, coordinating with stakeholders for seamless execution.
• Spearhead innovative SEO initiatives and provide thought leadership across departments.
• Identify and nurture partnerships with content providers and affiliate partners to boost online presence.
• Utilize analytics to evaluate the effectiveness of SEO strategies and make data-driven decisions.
• Stay updated on industry trends and techniques to maintain a competitive edge.
• Coordinate with external agencies to further enhance SEO efforts.

Qualifications and Skills:

• Strong grasp of modern SEO techniques with a commitment to continuous learning.
• Proficiency in web technologies such as Javascript, HTML, Wordpress, and Joomla.
• Understanding of brand-building principles in the online sphere.
• Excellent communication skills and ability to produce high-quality content.
• Analytical mindset with a focus on achieving commercial objectives.
• Exceptional interpersonal skills to build relationships with stakeholders.

Interested? Click apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.