Coalville, Leicestershire

Management Accountant - Coalville - Hybrid Working - Permanent

Macildowie are partnering exclusively with a logistics business based in Coalville who are looking for a Management Accountant to join their team on a permanent basis.

This is a great opportunity for a Part Qualified/Finalist/QBE candidate to join a growing business and take the next step in their career. This business has a strong strategic plan to expand their department, so you will be joining a team that is on a clear growth plan!

This role works on a hybrid basis, with 2-3 days working from the office.

Some of the responsibilities of the role include:

• Management of balance sheet reconciliations
• Responsible for the budget and forecasting processes
• Producing weekly and monthly financial performance
• Business partnering with key stakeholders Heads of Department, Finance Director, Account Managers
• Management of 2 direct reports

The ideal candidate will be/have:

• Studying towards ACCA/CIMA or QBE
• Strong communication skills across all levels
• Experience in a role with analytical elements
• Previous experience of business partnering

If you are interested in hearing more about this opportunity, please apply now for immediate consideration and we will be in touch in due course if your skillset and experience is of relevance to the role!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Assistant Management Accountant | Leicestershire| £35,500-£37,500 + CIMA Study Support
Macildowie are delighted to be partnering with East Midlands Housing Group who are a c130m turnover social housing organisation based LE67 4JP, looking to appoint their new Assistant Management Accountant to support the Service Charges team. EMH group is one of the largest providers of affordable homes and care, and support services in the East Midlands. They have around 19,000 homes in more than 40 local authority areas across the region, and provide care and support to hundreds more customers.

It is a great time to join with exciting plans for the coming years and this opportunity gives the opportunity to develop within the organisation and support the wider finance function.

Prior not for profit experience or social housing experience is not a requirement and they would welcome those with a different background to bring in new ideas to the organisation.

Benefits

• Paying up to £37,500 + CIMA Study Support
• 38 days annual leave including bank holiday
• 8% employer pension contribution
• Flexible working - 2 days required on site with the rest from home (site LE67 4JP)

Senior Finance Business Partner Responsibilities

• Supporting in the production of management accounts, budgeting and forecasting
• Reviewing and analysing accounts with consideration to wider organisational implications
• Business partnering with junior budget holders to analyse the impact on the wider organisation
• Supporting the service charge requirements for the organisation (opportunity to pick up/develop the knowledge of service charges)
• Exposure to the wider finance function in day-to-day requirements, giving the opportunity to develop and learn new skills

This role is reporting into the Service Charge Manager, who you will be working closely with, supporting in the production of management accounts and month-end responsibilities with the opportunity the liaise with non-finance stakeholders

This role will give you the opportunity to develop and learn new skills in the role from an established finance teams

Requirements

• AAT level 4 qualified OR part qualified CIMA, ACCA, ACA (or equivalent)
• Experience processing journals up to trial balance.
• Reviewing and analysing accounts with consideration to wider organisational implications
• Intermediate Excel - this role will involve analysing large volumes of data and so knowledge and experience of PIVOTs, IFs is a requirement

This Assistant Management Accountant role is a great opportunity to gain exposure to various elements of finance and learn new skills in the role

If you meet the requirements and are keen to find out more please apply now with an up to date CV and we will get in touch shortly.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

We are proud to be recruiting a Buyer/Planner for our multinational client as they look to continue their growth! This would be an exciting opportunity for someone with a balance of Buying and Materials Planning experience.

Based in Coalville, the role would be focusing on purchasing and negotiating for key materials, maintaining key relationships with suppliers in order to reduce cost and deliver optimal quality and plan & expedite the required materials to ensure availability for production. You would be an important member of the team and would be able to grow and gain further responsibility in the future!

The ideal candidate would have experience in both buying and materials planning, where you will have negotiated with suppliers and have a strong supply chain understanding and ability to balance inventory levels so that you have optimal levels for production. Experience with MRP systems would be highly advantageous as well as the ability to multi-task and adapt well.

Responsibilities:

• Maintain supplier relationships in order to drive cost reductions while continually achieving the highest level of quality material.
• Review purchase orders via MRP system.
• Monitor purchase orders & net demand schedules to ensure required 'need dates' are achieved.
• Create, manage and develop excellent working relationship with both internal and external stakeholders
• Ability to interface with company and supplier senior management.
• Excellent negotiation, presentation, verbal and written communication skills.
• Plan & expedite the required material to ensure availability to meet production demand whilst maintaining inventory levels to a minimum and in line with set targets.
• Issue demand forecasts to suppliers and verify requirements can be met to support facility production plan.
• Liaise with freight forwarders on all relevant documents and situations.
• Look for ways to reduce cost and improve supplier lead times.

Ideal Candidate:

• 3+ Years experience
• Buying and Materials Planning/Supply Chain experience desirable
• Working knowledge of MRP systems
• IT proficient
• Attention to detail, strong communication skills and eager to learn

Details:

• Buyer/Planner
• Coalville
• 5x onsite to start, upto 1x wfh after probation
• £28,000-£34,000 per annum

If this sounds of interest, please apply with your latest CV!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool.

This is a fully office based full time permanent position working Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:

Taking / logging incoming work from customers
Effectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.
Create job cards / notifications via SAP and identify / order parts for engineers.
Plan engineer's daily workload, effectively and efficiently
Assist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineer's returns are handled promptly / daily.
Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.
Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
Follow up service visits with regular follow up calls
Manage the completion of open TB's, liaising with the Regional Service Manager and arranging engineers accordingly.
Carry out admin tasks as required for the benefit of the service operation
Assist with H&S aspects & audits as required
Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
Manage engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
Effectively manage warranty returns.
Carryout and audit regular department KPI's as instructed
Willingly carry out other duties commensurate with your role.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

It would be an advantage if you have experience of dealing with engineers, planning, administration and strong customer service experience.

You must be computer literate and confident on the telephone.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool.

This is a fully office based full time permanent position working Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:

Taking / logging incoming work from customers
Effectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.
Create job cards / notifications via SAP and identify / order parts for engineers.
Plan engineer's daily workload, effectively and efficiently
Assist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineer's returns are handled promptly / daily.
Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.
Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
Follow up service visits with regular follow up calls
Manage the completion of open TB's, liaising with the Regional Service Manager and arranging engineers accordingly.
Carry out admin tasks as required for the benefit of the service operation
Assist with H&S aspects & audits as required
Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
Manage engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
Effectively manage warranty returns.
Carryout and audit regular department KPI's as instructed
Willingly carry out other duties commensurate with your role.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

It would be an advantage if you have experience of dealing with engineers, planning, administration and strong customer service experience.

You must be computer literate and confident on the telephone.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool.

This is a fully office based full time permanent position working Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:

Taking / logging incoming work from customers
Effectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.
Create job cards / notifications via SAP and identify / order parts for engineers.
Plan engineer's daily workload, effectively and efficiently
Assist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineer's returns are handled promptly / daily.
Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.
Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
Follow up service visits with regular follow up calls
Manage the completion of open TB's, liaising with the Regional Service Manager and arranging engineers accordingly.
Carry out admin tasks as required for the benefit of the service operation
Assist with H&S aspects & audits as required
Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
Manage engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
Effectively manage warranty returns.
Carryout and audit regular department KPI's as instructed
Willingly carry out other duties commensurate with your role.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

It would be an advantage if you have experience of dealing with engineers, planning, administration and strong customer service experience.

You must be computer literate and confident on the telephone.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requests and providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the prime tool.

This is a fully office based full time permanent position working Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:

Taking / logging incoming work from customers
Effectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.
Create job cards / notifications via SAP and identify / order parts for engineers.
Plan engineer's daily workload, effectively and efficiently
Assist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineer's returns are handled promptly / daily.
Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.
Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
Follow up service visits with regular follow up calls
Manage the completion of open TB's, liaising with the Regional Service Manager and arranging engineers accordingly.
Carry out admin tasks as required for the benefit of the service operation
Assist with H&S aspects & audits as required
Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
Manage engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
Effectively manage warranty returns.
Carryout and audit regular department KPI's as instructed
Willingly carry out other duties commensurate with your role.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

It would be an advantage if you have experience of dealing with engineers, planning, administration and strong customer service experience.

You must be computer literate and confident on the telephone.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Temporary role -

The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don't use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville

Hours - 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm., on a rota basis
Salary - £21,262 - £23,624 per annum
Company Benefits
Our generous package includes:
l Competitive salary
l Contributory pension scheme
l Health cash plan - BHSF
l 34 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
l Flexible working
l A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications
Educated to GCSE level in Maths and English
Microsoft Office
NVQ in Customer Care is desirable

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. The role of Customer Service Advisor will be to deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.

This is a temporary role which potentially can be made permanent, Monday to Friday full time and is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.

Interpret repair queries and respond within set guidelines including instructions to contractors

Sending standard letters in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.

Deal with queries as appropriate

To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date

To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.

To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.

Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.

To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must be computer literate, have strong communication skills, have customer service experience and you must be immediately available for work.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don't use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.

The post will be based at our new re-furbished head office in Coalville

Hours - 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm., on a rota basis
Salary - £21,262 - £23,624 per annum
Company Benefits
Our generous package includes:
Competitive salary
Contributory pension scheme
Health cash plan - BHSF
34 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
Flexible working
A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications
Educated to GCSE level in Maths and English
Microsoft Office
NVQ in Customer Care is desirable

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. The role of Customer Service Advisor will be to deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.

This is a temporary role which potentially can be made permanent, Monday to Friday full time and is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.

Interpret repair queries and respond within set guidelines including instructions to contractors

Sending standard letters in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.

Deal with queries as appropriate

To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date

To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.

To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.

Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.

To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must be computer literate, have strong communication skills, have customer service experience and you must be immediately available for work.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. The role of Customer Service Advisor will be to deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.

This is a temporary role which potentially can be made permanent, Monday to Friday full time and is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.

Interpret repair queries and respond within set guidelines including instructions to contractors

Sending standard letters in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.

Deal with queries as appropriate

To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date

To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.

To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.

Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group based staff.

To undertake administrative duties as requested. Examples would include, word processing, data input, post, photocopying, faxing and stationery management.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must be computer literate, have strong communication skills, have customer service experience and you must be immediately available for work.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.

The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.

This is a fully office based permanent position working Monday to Friday.


THE ROLE & YOUR RESPONSIBILITIES:

Manage existing client relationships by making and taking client communications, either by phone or email.

Act as the interface between Sales, Operations Finance functions and our customers.

To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,

Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.

Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.

Use the company defined IT systems to effectively manage customer query resolution cases, pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.

Ensures all data which is inputted is accurate specifically when completing tasks such as order creation, customer instruction details, customer account creation and invoicing requirements.

Attend internal meetings and trainings fully prepared with relevant current data on customer demand requirements and market opportunities, promoting a positive and professional customer orientated approach to ensure the high standards required by the company for customer service

Follow the Company policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.

Carry out market research and maintain knowledgeable about the Washroom and consumable markets in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.

Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

To drive customer focus and ownership throughout the business to ensure the speedy resolution of customer queries.

To consistently follow the business process when updating business systems and records to ensure customer details are kept accurate and up to date.

To highlight any areas of non-compliance to the appropriate Functional Managers so that these can be managed in a consistent manner.

To build strong relationships with all colleagues and internal customers to ensure that all external customers experience excellent levels of service.

To achieve the agreed administration KPI's and standards set


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Essential:
Administration experience in a Sales or Customer facing Contact Centre environment

Experience in the consistent use of different systems and Microsoft software packages

Experience in the ability to meet robust targets that focus on customer care and attention to detail.

Desirable:
Knowledge of the washroom or consumable industry markets.

Industry relevant sales experience is not essential.

Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity.

Outbound calling - soft selling skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role Overview:

I am seeking a dedicated and detail-oriented Integration and ESG Data Strategy Specialist to drive data strategy related to Environmental, Social, and Governance (ESG) initiatives. You will oversee the integration of ESG data into core business processes, ensuring accuracy, compliance, and strategic alignment.

What you'll do:

• Develop and implement ESG data integration strategies to support company objectives.
• Collaborate with cross-functional teams to collect, standardise, and analyse ESG data.
• Ensure ESG data quality, accuracy, and consistency across all platforms.
• Generate reports and insights to guide decision-making on ESG initiatives.
• Monitor compliance with relevant ESG frameworks, policies, and regulatory requirements.
• Provide technical expertise in integrating ESG data with existing business systems.
• Support the development of ESG-related performance metrics and dashboards.

What you'll need:

• Proven experience in data integration, strategy, or ESG-related roles.
• Strong understanding of ESG principles and regulatory standards.
• Proficiency in data management and analytics tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

12 Month FTC Finance Systems Manager

We are seeking an experienced and dynamic Finance Systems Manager to oversee and optimise the financial systems, working for an amazing business based in North Leicestershire. In this key role, you will manage the maintenance, and enhancement of our finance systems, ensuring they meet the evolving needs of the business. You will be the bridge between the finance and IT teams, providing system expertise, driving process improvements, and ensuring data integrity.

Key Responsibilities
Lead the day-to-day management and administration of the company's finance systems, ensuring they are efficient, reliable, and fit for purpose.
Collaborate with finance and IT teams to identify opportunities for systems enhancements and drive continuous improvement.
Oversee system upgrades, testing, and deployment to ensure smooth transitions and minimal disruption to business operations.
Provide training and support to finance users, ensuring they are fully equipped to utilise the systems effectively.
Ensure data integrity and accuracy within the finance systems, conducting regular reviews and audits.
Troubleshoot and resolve system issues in a timely manner to minimise downtime.
Develop and maintain system documentation, user guides, and training materials.
Support the integration of finance systems with other business systems to ensure seamless data flow and reporting.
Liaise with external vendors and consultants to manage system updates and ensure the business's requirements are met.
Work with the finance team to automate processes and improve efficiency through system capabilities.

Key Requirements
Proven experience in finance systems management, with a strong understanding of financial processes and systems.
Familiarity with ERP and financial reporting systems.
Strong problem-solving skills with the ability to troubleshoot system issues and identify root causes.
Excellent project management skills, with experience in managing system implementations, upgrades, or migrations.
Strong communication skills with the ability to work effectively with both finance and IT teams.
High attention to detail and a commitment to data accuracy and integrity.
A proactive and self-motivated approach, with the ability to manage multiple priorities.
Experience in training and supporting users in finance systems.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie Finance are working with a privately owned SME based in North Leicestershire to recruit for a Financial Controller to join their business. You will be the number 1 person in finance and report straight to director level.

This logistics business has not only experienced organic growth recently, but their finance function has also undergone significant transformation in recent years. With a turnover of over £7.5million, they are looking for a strong and experienced individual to lead the finance function through the next stage of business transformation and growth.

You will be responsible for all aspects of finance, from management accounts production to banking and payroll responsibilities.

Key areas of responsibility will include:

• Monthly management accounts preparation
• Liaising with Year End auditors
• Weekly payroll using Sage Payroll
• Weekly and monthly cashflow updates and projections
• Banking responsibilities including bank reconciliations
• Quarterly VAT reconciliations and submissions
• Maintenance of Fixed Asset Register
• Being the main POC for finance queries

You will be/have:

• QBE, ACCA/CIMA/AAT qualified
• Proven experience working in an all-round, hands on finance role
• Ability to liaise with a variety of stakeholders
• Unwavering can-do attitude
• Experience completing payroll (using Sage Payroll is desirable)

If the above sounds like you and something you may be interested in hearing more about, please apply now for immediate consideration!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Management Accountant - North Leicestershire - up to circa £40,000 per annum

Macildowie are working closely with a business based in North Leicestershire to help them recruit for an experienced Management Accountant to join their team on a permanent basis.

If you are experienced in working with management accounts, and are looking for a role which can give you visibility to a wide variety of finance processes, this could be a great role for you!

Some of the responsibilities include:

• Preparation of the monthly management accounts
• Monthly reporting preparation to Trial Balance
• Assisting with forecasting & budgeting
• Interaction with other departments regarding budgeting

The ideal candidate will be/have:

• Part Qualified (Finalist preferred) ACCA/CIMA
• 5 years' experience working within a similar environment
• Strong communication & problem solving skills
• Ability to use own initiative in analytical situations

This role is a fantastic opportunity to work with a brilliant, progressive team; and have the exposure to a fast-paced, dynamic environment.

Please apply now for immediate consideration!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

The Group Reporting Project Accountant will be responsible for overseeing the accurate preparation, consolidation, and reporting of financial information across the organisation. This role ensures that group reporting aligns with both internal standards and external regulatory requirements, supporting strategic financial planning and decision-making processes.

What you'll do:

• Manage the consolidation of financial data for group reporting, ensuring accuracy and consistency across entities.
• Prepare comprehensive financial reports and analyses to support executive management decisions.
• Ensure compliance with accounting standards, regulatory requirements, and internal policies.
• Coordinate with finance teams across subsidiaries to gather and validate financial information.
• Support the implementation of reporting systems and process improvements.
• Assist in the preparation of statutory and regulatory filings.

What you'll need:

• Bachelor's degree in accounting, finance, or a related field.
• Proven experience in group reporting, financial consolidation, or audit.
• Strong knowledge of international accounting standards (IFRS/GAAP).
• Proficiency in financial reporting tools and software.
• Excellent analytical and problem-solving skills.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Head of Marketing

LE67, office based

Up to £80,000

Monday to Friday, 09:00 - 17:00

Do you want to work for a dynamic, forward thinking organisation, where marketing is the heartbeat of the business?

Are you a hands on Senior Marketer, with a mixture of strategic and delivery focused experience looking to add your expertise to a well-known brand?

In this role, you'll oversee all marketing activities, manage a talented team, and drive the marketing strategy to achieve business growth whilst sitting on the executive board.

Key Responsibilities

• Strategy & Planning: Develop and execute cross-channel marketing strategies to meet business goals, including lead generation and customer engagement.
• Market Analysis: Gain a deep understanding of the plumbing and heating industry, keeping up-to-date with market trends and advancements in marketing technology like AI.
• Campaign Management: Design and implement data-driven marketing campaigns, continually optimizing to achieve KPIs.
• Brand Consistency: Ensure cohesive branding and messaging across all marketing channels, from social media to print.
• Budget Management: Set, manage, and report on the marketing budget in collaboration with the business owners.
• Team Leadership: Manage, mentor, and grow the marketing team, setting goals, conducting performance reviews, and driving recruitment when needed.
• Stakeholder Collaboration: Work closely with internal teams to align marketing strategies with business needs and establish strategic media partnerships.
• Performance Tracking: Regularly report campaign results to management, making adjustments to strategies based on performance data.
• Traditional and print marketing initiatives: Creation of brochures, maintenance of posters and promotional material

Experience:

• Degree in Communications or Marketing
• 8+ years of experience in B2B marketing
• 3+ years of marketing team management experience
• Experience in the exhibition industry or media sales is a plus
• Strong data-driven and KPI-focused mindset
• Proven success in multi-channel campaign planning and execution
• Creative with a keen eye for messaging and content creation
• Experience in digital and traditional marketing channels (email, social media, Google Ads, SEO, print, radio, etc.)
• A true team player with excellent leadership skills
• Willingness to travel as required

This is an excellent opportunity for an ambitious marketing professional to make a significant impact within a growing industry. If you're ready to lead and innovate, apply now!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: HR Coordinator
Location: Coalville (Hybrid 2 days home, 3 days office)
Salary: £30,000 - £33,000 per annum (dependent on experience)

The Role

Macildowie are currently recruiting for a HR Coordinator. This is a new role within their established HR team.

Reporting to the HR Shared Service Manager, the HR Coordinator will provide first-line support for day-to-day HR queries and advise in line with company policies and procedures. This role will focus on delivering exceptional customer service to stakeholders, ensuring all support aligns with agreed Service Level Agreements.

Key Responsibilities

• Provide exceptional customer service by answering employee inquiries and resolving concerns in a timely and professional manner.
• Offer first-line advice, guidance, and support on various ER activities, including performance and absence management, conduct challenges, grievance, disciplinary, and family-friendly processes, while ensuring compliance with employment laws and regulations. (Note: This role excludes capability processes, direct management of long-term sick absences, suspension, dismissals, gross misconduct, and discrimination cases.)
• Maintain accurate personnel records within the company's HR and Payroll Systems and ensure data integrity and confidentiality, compliant with GDPR.
• Support Line Managers in using the company's recruitment system, guide on best practice, and ensure adherence to procedures.
• Ensure Line Managers have tools and documentation for a successful induction process and conduct the HR elements of the induction for new starters.
• Promote available Group support services, advising and signposting employees to these resources as needed.
• Guide Line Managers on follow-up actions from performance development discussions and escalate concerns to HR Advisers/HR Business Partners as necessary.
• Collaborate with the payroll team to ensure all documentation is prepared ahead of monthly/weekly payroll runs.
• Stay updated on employment law and actively seek out learning opportunities to support professional growth.
• Coach and support Line Managers on HR processes.

The successful candidate:

• Previous HR experience in a similar role.
• Solid understanding of core HR policies, processes, and legislation, enabling confident advice and guidance on ER cases.
• Highly organised and adaptable with the ability to prioritise tasks at short notice to meet business needs.
• Demonstrates strong attention to detail.
• Experience in managing relationships with multiple stakeholders.
• Professional approach when dealing with internal and external customers, showing a high level of customer focus.
• Friendly, helpful, and professional in responding to queries and concerns.
• Team-oriented with a proactive approach to supporting others.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and committed to process improvement.
• Strong problem-solving and decision-making abilities.
• Proficiency in MS Office, HR information systems, and other relevant software applications.
• High degree of discretion and confidentiality.

I look forward to reviewing your application. For more information, please reach out direct to Bree -

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.