Job Title: HR Coordinator
Location: Coalville (Hybrid 2 days home, 3 days office)
Salary: £30,000 - £33,000 per annum (dependent on experience)

The Role

Macildowie are currently recruiting for a HR Coordinator. This is a new role within their established HR team.

Reporting to the HR Shared Service Manager, the HR Coordinator will provide first-line support for day-to-day HR queries and advise in line with company policies and procedures. This role will focus on delivering exceptional customer service to stakeholders, ensuring all support aligns with agreed Service Level Agreements.

Key Responsibilities

• Provide exceptional customer service by answering employee inquiries and resolving concerns in a timely and professional manner.
• Offer first-line advice, guidance, and support on various ER activities, including performance and absence management, conduct challenges, grievance, disciplinary, and family-friendly processes, while ensuring compliance with employment laws and regulations. (Note: This role excludes capability processes, direct management of long-term sick absences, suspension, dismissals, gross misconduct, and discrimination cases.)
• Maintain accurate personnel records within the company's HR and Payroll Systems and ensure data integrity and confidentiality, compliant with GDPR.
• Support Line Managers in using the company's recruitment system, guide on best practice, and ensure adherence to procedures.
• Ensure Line Managers have tools and documentation for a successful induction process and conduct the HR elements of the induction for new starters.
• Promote available Group support services, advising and signposting employees to these resources as needed.
• Guide Line Managers on follow-up actions from performance development discussions and escalate concerns to HR Advisers/HR Business Partners as necessary.
• Collaborate with the payroll team to ensure all documentation is prepared ahead of monthly/weekly payroll runs.
• Stay updated on employment law and actively seek out learning opportunities to support professional growth.
• Coach and support Line Managers on HR processes.

The successful candidate:

• Previous HR experience in a similar role.
• Solid understanding of core HR policies, processes, and legislation, enabling confident advice and guidance on ER cases.
• Highly organised and adaptable with the ability to prioritise tasks at short notice to meet business needs.
• Demonstrates strong attention to detail.
• Experience in managing relationships with multiple stakeholders.
• Professional approach when dealing with internal and external customers, showing a high level of customer focus.
• Friendly, helpful, and professional in responding to queries and concerns.
• Team-oriented with a proactive approach to supporting others.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and committed to process improvement.
• Strong problem-solving and decision-making abilities.
• Proficiency in MS Office, HR information systems, and other relevant software applications.
• High degree of discretion and confidentiality.

I look forward to reviewing your application. For more information, please reach out direct to Bree -

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.