The Tehnical Sales Lead will be responsible for managing and growing existing customer relationships, handling inquiries, processing sales orders, and supporting the external sales team. This role is pivotal in delivering exceptional customer service, ensuring timely responses to customer inquiries, and maximising sales opportunities.

This client is a high-performance interconnect solutions, specialising in the design and manufacture of connectors, cables, and accessories for the aerospace, defence, and industrial markets.

This role is full time and Monday to Friday in the Office. The salary is £45,000 - £60,000 depending on experience.

Key Responsibilities:

1. Customer Relationship Management:
• Build and maintain strong relationships with key customers.
• Handle inbound sales inquiries via phone, email, and online platforms.
• Proactively identify customer needs and suggest suitable products.
• Follow up on leads and inquiries promptly to convert them into sales.
2. Sales Order Processing:
• Process customer orders accurately and efficiently using the internal sales systems.
• Liaise with other departments (logistics, production, and finance) to ensure smooth order fulfillment.
• Manage order status and provide regular updates to customers regarding delivery schedules and any delays.
3. Sales Support:
• Collaborate closely with the external sales team to support them with quotations, technical information, and customer communication.
• Prepare sales reports, quotations, and presentations as required.
• Provide product information, pricing, and lead times to customers.
4. Customer Service:
• Act as a key point of contact for resolving customer complaints and issues, ensuring a swift resolution.
• Deliver exceptional service by ensuring timely responses and comprehensive solutions to customer queries.
5. Product Knowledge:
• Stay up to date with the product range and industry developments to provide accurate and helpful information to customers.
• Participate in product training to gain a deep understanding of the technical specifications and applications of products.
6. Sales Growth:
• Identify upselling and cross-selling opportunities within the existing customer base.
• Assist in achieving sales targets and KPIs set by the Sales Manager.
• Contribute to campaigns and initiatives to increase sales and customer engagement.

Education and Qualifications:

• A-levels or equivalent (required).
• Bachelor's degree in business, engineering, or related field (preferred but not essential).
• Additional training in sales or customer service is a plus.

If this sounds like something you'd be interested in, apply and one of our consultants will reach out to you.

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