IT Field Service Engineer

Location: Covering North-West London

Salary: Above Market Average + Company Vehicle

Overview:

Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client.

This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential.

Responsibilities:

• Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team
• Managing assigned field service tickets requiring technical resolution
• Resolving a broad range of technical issues for clients
• Upon occasion providing site based support cover where other team members are on annual leave or absent
• Always taking a quality approach to resolution
• To be mindful of client's pressures and to proactively deliver customer satisfaction

Essential Experience:

• Windows 7/8.1/10.
• Solid understanding of Windows, and be able to diagnose/repair common issues
• Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365)
• Strong experience of working with 3rd party applications
• Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board
• Understanding of basic networking concepts and server architecture. Will be required to provide initial support on occasion and replace faulty parts

Miscellaneous:

• Monday to Friday, 40 hours a week
• 23 days annual leave rising to 27
• Overtime allowance
• Employer based pension scheme
• Well-being champions
• Staff development

"Field Service" "IT Support" "2nd Line" "IT MSP" "Exchange "O365" "Active Directory" "North West London" "North London" "Watford" "St. Albans" "Hatfield" "Borehamwood" "Hemel Hempstead"

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.