HR Process Specialist

Location: Northamptonshire 1 day a week, 4 days a week working from home

About the Role: As a HR Process Specialist, you will be a key player in providing procedural support, resolving complex queries, and driving change management and project delivery within the business. You will work closely with a team of specialists and other HR functions to ensure efficient and effective service delivery.

Key Responsibilities:

• Service Delivery: Prepare and manage all in-scope activities ensuring consistent and efficient service delivery.
• Process Improvement: Work with colleagues to understand best practices and represent the People Services team on improvement initiatives or projects.
• Systems and Processes: Work with various systems and processes, including case management, employee portal, knowledge base, document management and HRIS.
• Policy Improvement: Learn from case/project delivery and initiate policy amendments or improvements as needed.
• Content Management: Identify and update content to support more effective on-demand service.
• Workload Management: Use the case management tool to manage workload, prioritise tasks, and pass queries to appropriate parts of the function.
• Communication: Manage self effectively; explain ideas and concepts in a concise and logical manner.
• Customer Support: Provide consistent advice and information to meet customer requirements, maintaining defined service levels.
• Continuous Development: Actively work on specialism through continuous professional development and contribute to the development and improvement of People systems, processes, content, and procedures.
• Collaboration: Work collaboratively with team members, manage complaints, and handle escalations as needed.

Candidate Requirements:

Communication:

• Clear and concise in both speaking and writing.
• Second language (e.g., Spanish) is useful but not required.
• Capable of challenging accepted practices and explaining complex concepts or technical issues to managers, employees, and other People Team members.

Functional Experience:

• Experience with SuccessFactors, case management, or other equivalent People systems is essential.
• Experience with People-related processes, policies, and procedures, ideally in an international environment.
• Strong MS Office skills, particularly Excel.
• Proficient with Adobe.

General:

• Aptitude to learn and a curiosity to develop new skills.
• Confidence to find answers independently when needed.
• A drive to improve and develop a career in the People function.
• Commitment to delivering exceptional customer experiences.
• High level of accuracy and attention to detail.
• Innovative mindset with a focus on efficiency and cost savings.
• Operational HR experience is desirable.
• Strong data analysis, critical thinking, and problem-solving skills.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.