Our client, a well-established and reputable company, is seeking a proactive and Internal Customer Service Sales Representative to join their team. This role is ideal for individuals with a strong background in customer service, looking to contribute to a dynamic and fast-paced environment. The successful candidate will be responsible for ensuring excellent service delivery, managing customer enquiries efficiently, and maximising sales opportunities through a proactive approach.

Key Responsibilities:

• Process customer orders accurately and efficiently (manual and EDI), ensuring seamless management of the shipping schedule, order confirmations, delivery bookings, stock monitoring, and pro forma payments.

• Proactively follow up on sales quotations to drive revenue growth and identify new business opportunities.

• Maintain and manage a pipeline of prospective orders, ensuring timely follow-up and engagement.

• Foster strong relationships with existing customers to enhance retention and satisfaction.

• Process purchase orders for bespoke and non-stocked items, liaise with suppliers for invoicing, and create new product codes in line with company guidelines.

• Handle inbound customer service calls, addressing inquiries and concerns professionally and efficiently.

• Maintain the enquiry and quotation process by processing requests promptly, preparing quotes, investigating transport costs, and sharing relevant product information.

• Log and resolve delivery issues, including processing credit requests and investigating discrepancies to find appropriate solutions.

• Perform various administrative and housekeeping duties, such as order management, ship schedule monitoring, customer data updates, and system maintenance.

• Collaborate with internal and external stakeholders across departments to enhance service delivery and operational efficiency.

• Participate in project development meetings, contributing insights and suggestions for process improvements.

• Engage in continuous product and service training to enhance knowledge and performance.

• Support and train team members where necessary, fostering a collaborative and high-performing work environment.

• Take ownership of personal development by actively participating in training and development initiatives.

• Adapt to a fast-paced and evolving work environment, demonstrating motivation and flexibility.

Additional Responsibilities (Specific to Business Unit):

• Act as an internal support function for the external specification and commercial teams by managing CRM records and ensuring all business leads are pursued.

• Conduct proactive customer analysis by sales region, providing monthly reports to the Construction Team Leader, and managing engagement with lapsed accounts.

• Promote company products and services, making outbound calls to support marketing campaigns, including training programs and CPDs.

• Conduct customer satisfaction surveys to identify areas for improvement and oversee the full customer aftercare process.

• Ensure CRM records are maintained and all business leads are followed up effectively.

Candidate Profile:

Experience:

• Previous experience in customer service-focused environment.

Personal Attributes:

• Strong communication skills with the ability to inform, advise, and assist customers.

• Excellent listening skills to fully understand customer needs.

• Problem-solving capabilities with a proactive and solutions-driven mindset.

• Confidence, patience, and diplomacy when handling customer interactions.

• Creative thinking and the ability to identify opportunities for service improvement.

• Strong ability to perform under pressure and manage multiple priorities.

• Well-developed organisational and planning skills.

Skills & Abilities:

• In-depth knowledge of customer service principles and best practices.

• Excellent interpersonal skills with the ability to build strong client relationships.

• Results-oriented approach with a focus on meeting and exceeding sales targets.

• Proficiency in customer service software, databases, and CRM tools.

• Competency in Microsoft Office applications.

• Strong sales acumen with the ability to convert quotes into confirmed orders.

• Exceptional written and verbal communication skills for both internal and external interactions.

Qualifications:

• Minimum GCSE level C/5 (Maths and English) or equivalent.

This is an excellent opportunity for a motivated individual to join a thriving company and make a real impact. If you are passionate about customer service and sales support, we encourage you to apply.

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