Job Description
Job Advertisement: Sales Support Assistant
Location: Burton on Trent
Employment Type: Full-time
Department: Customer Service & Sales
Are you a detail-oriented individual with a passion for providing excellent customer support?
We are seeking a Sales Support Assistant to join a well-established business based in Burton on Trent. In this role, you will play a crucial part in ensuring exceptional customer experiences, managing inquiries, and supporting sales processes. If you have strong organisational skills, a customer-first mind-set, and proficiency in Excel, I would love to hear from you.
Key Responsibilities
Customer Form Management
- Accurately complete and maintain customer forms using Excel.
- Ensure customer information is current and correct.
- Conduct regular reviews and updates of customer records.
Customer Support
- Respond to inbound customer calls and emails, delivering timely and effective solutions.
- Handle customer complaints, ensuring satisfaction and prompt resolution.
- Escalate complex issues when needed, liaising with the appropriate departments.
- Support may require occasional travel to other UK locations and participation in exhibitions and trade events.
Product Inquiries and Marketplace Management
- Address and resolve product queries on platforms like Amazon and eBay.
- Maintain accurate and optimised product listings to boost visibility and sales.
- Collaborate with the fulfilment team to address order-related issues.
- Monitor and manage online reviews across customer websites and marketplaces.
What They Are Looking For
- Exceptional communication and interpersonal skills.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in Excel and familiarity with online marketplaces (e.g., Amazon, eBay).
- A proactive approach to problem solving and a commitment to customer satisfaction.
Why Join Us?
Be part of a supportive and collaborative team, where your contributions make a real difference. This role offers opportunities to develop skills across customer service, sales support, and marketplace management, along with occasional travel to exciting industry events.
How to Apply
If you are ready to bring your expertise and enthusiasm to a growing company, I would love to hear from you. Please send your CV and I will call and have a chat with you.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
