Job Description
Temporary Customer Service Advisor
About the Role:
Our client is looking for a dedicated and enthusiastic Customer Service Advisor to join their team on a temporary basis within the fast-moving consumer goods (FMCG) industry. This is a fantastic opportunity to gain valuable experience in a high-energy environment while delivering exceptional service to valued customers.
Key Responsibilities:
Responding to customer enquiries via telephone, email, and live chat in a professional and timely manner, ensuring alignment with FMCG industry standards.
Resolving product-related complaints and issues effectively to ensure customer satisfaction and loyalty.
Processing orders, returns, and refunds accurately, keeping in mind the rapid turnover of FMCG products.
Providing detailed product information and troubleshooting common queries related to FMCG items.
Recording and updating customer information on CRM systems, ensuring accuracy for supply chain and distribution processes.
Collaborating with team members to meet service level agreements and targets in a dynamic FMCG environment.
About You:
The ideal candidate will have excellent communication and interpersonal skills, a customer-first attitude, and the ability to adapt quickly in a dynamic FMCG environment. While prior customer service experience, particularly in FMCG, is advantageous, it is not essential as full training will be provided.
Key Skills and Requirements:
Strong verbal and written communication skills.
Ability to remain calm under pressure and handle challenging situations professionally.
Proficiency in using Microsoft Office and basic knowledge of CRM systems.
Familiarity with FMCG products and services is a plus.
Reliability, punctuality, and the ability to commit to the temporary duration of the role.
A proactive attitude and a genuine passion for helping customers.
What We Offer:
Comprehensive training to equip candidates with the skills needed to excel in the role.
A supportive team environment.
Flexible working hours, depending on business needs.
An opportunity to develop transferable skills and gain valuable experience in the FMCG sector.
How to Apply:
If you are interested in this temporary Customer Service Advisor position, please submit your CV. We look forward to hearing from you!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
