Macildowie is pleased to be working with a leading company in Leicester to recruit a Customer Service Co-ordinator. This is an exciting opportunity for a proactive and organised individual who thrives in a customer-focused role and enjoys being part of a collaborative team.

Role Overview:
The Customer Service Co-ordinator will play a key role in ensuring a smooth and efficient customer experience. This person will support the Quality and Sample teams, handling important tasks such as managing product samples, testing, and ensuring customer requests are met in a timely and professional manner.

Key Responsibilities Include:

• Coordinating with Goods Inward to ensure product samples are requested, received, and inspected to meet quality standards.
• Testing product samples to ensure they meet customer requirements, and communicating any non-conformance decisions to the relevant departments.
• Managing non-conforming products, ensuring they are clearly identified and segregated, and following up with suppliers to resolve any issues.
• Keeping track of samples and maintaining accurate records to support the Quality Control process.
• Assisting the Sales team by providing high-quality samples and ensuring that all customer requests are met promptly and to the company's high presentation standards.

Sample Co-ordination Duties:

• Managing the preparation and dispatch of product samples to customers and sales teams, ensuring they meet the company's presentation and quality expectations.
• Keeping sample areas well-organised and refreshed with new products to showcase the latest innovations.

Post and Courier Management:

• Coordinating the outbound post and courier deliveries, ensuring all packages are securely packed and dispatched on time.
• Providing tracking details to customers and internal teams to ensure a seamless delivery experience.

What We're Looking For:

• Strong organisational skills with a high level of attention to detail.
• A customer-first attitude and a commitment to delivering excellent service.
• Clear and confident communication skills, with the ability to work well across different teams.
• Flexibility to support various tasks and the ability to adapt to changing priorities.
• Basic computer skills and experience managing data efficiently.

This role offers a fantastic opportunity to join a dynamic company where customer satisfaction and quality are at the heart of what they do. If you're looking to take the next step in your career and develop your skills in a supportive environment, Macildowie would love to hear from you!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.