Job Description
Job Title: Customer Service Assistant
Location: Mansfield
Salary: Competitive (Full-time, Permanent)
About the Role
We are recruiting on behalf of a leading UK and European manufacturer in the packaging industry, known for their innovative approach and commitment to customer satisfaction. With ambitious growth plans, they are seeking an enthusiastic Customer Service Assistant to join their dynamic team on a full-time basis.
This is a fantastic opportunity to work in a fast-paced environment, providing exceptional service and supporting both customers and internal teams.
Key Responsibilities
As a Customer Service Assistant, you will:
- Respond to customer queries via phone and email with professionalism and efficiency.
- Provide accurate information and resolve customer issues effectively.
- Process customer purchase orders, generate invoices, and create export documentation.
- Collaborate with internal departments to ensure customer needs are met.
- Work towards achieving performance targets and KPIs.
- Manage internal hospitality and catering requirements as needed.
- Support the management team with ad-hoc tasks, including travel arrangements.
Key Requirements
The ideal candidate will have:
- Previous experience in a customer service role (minimum of 2 years required).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mind-set.
- The ability to perform well under pressure in a fast-paced environment.
- Attention to detail and accuracy in record-keeping and data entry.
- Proficiency with SAP software (essential).
- A positive, customer-focused attitude.
Benefits
- Company pension scheme
- Cycle-to-work scheme
- Health and well being programme
- On-site parking
- Sick pay
Schedule: Monday to Friday
Education: GCSE or equivalent (preferred)
Why Apply?
This is your chance to join a forward-thinking company with exciting growth opportunities. If you're passionate about delivering outstanding customer service and are looking for a rewarding career, this role could be perfect for you.
Note: Work location is office-based, Monday to Friday.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
