Job Description
THE OPPORTUNITY:
Macildowie are currently recruiting for Customer Service Advisors working for part of a large organisation based in Leicester City Centre. Your purpose in the role will be to undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.
Shifts will be Monday to Friday between 8am to 6pm
THE ROLE & YOUR RESPONSIBILITIES:
Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
Raising maintenance/security/Health & Safety orders via the company computerised databases following agreed procedure on which performance will be measured
Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
Obtaining authorisation as appropriate for works exceeding set guidelines
Using email to inform and receive instruction
Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
Monitoring overdue orders through to completion
Managing and resolve customer complaints
Ensuring set performance targets and KPI's are met
Any other reasonable duties which may be requested
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must be computer literate, have strong communication skills, be customer focused, have the ability to multi task and be flexible.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
