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Senior Customer Service Advisor
Job Description
Job Title: Senior Customer Service Advisor
Location: Sandwell
Contract Type: Full-time, permanent
Salary: £27,000 per year
Role Overview: We are in search of a dedicated Senior Customer Service Advisor. This pivotal role ensures customer satisfaction by serving as the initial point of contact for escalated customer queries and complaints. The successful candidate will efficiently resolve issues and mentor the team to maintain high service standards.
Primary Responsibilities:
- Act as the main point of escalation for customer complaints, ensuring prompt and effective resolution
- Engage in administrative duties to improve efficiency and productivity
- Forward technical issues to the appropriate teams
- Update and manage customer information in the company's database
- Promote a culture of exceptional customer service and support team growth
- Handle high volumes of internal and external communications, including emails and phone calls
- Process customer orders and address aftercare concerns
Required Qualifications and Skills:
- Essential: Prior experience with both internal and external stakeholders, excellent verbal, written, and numerical communication skills, and familiarity with management systems
If this position aligns with your experience or you are interested in further discussions, please apply with your most recent CV.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
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