Job Title: Senior Customer Service Advisor

Location: Sandwell

Contract Type: Full-time, permanent

Salary: £27,000 per year

Role Overview: We are in search of a dedicated Senior Customer Service Advisor. This pivotal role ensures customer satisfaction by serving as the initial point of contact for escalated customer queries and complaints. The successful candidate will efficiently resolve issues and mentor the team to maintain high service standards.

Primary Responsibilities:

• Act as the main point of escalation for customer complaints, ensuring prompt and effective resolution
• Engage in administrative duties to improve efficiency and productivity
• Forward technical issues to the appropriate teams
• Update and manage customer information in the company's database
• Promote a culture of exceptional customer service and support team growth
• Handle high volumes of internal and external communications, including emails and phone calls
• Process customer orders and address aftercare concerns

Required Qualifications and Skills:

• Essential: Prior experience with both internal and external stakeholders, excellent verbal, written, and numerical communication skills, and familiarity with management systems

If this position aligns with your experience or you are interested in further discussions, please apply with your most recent CV.