Macildowie are actively seeking an Order to Cash Manager to work for a well established business based in Newark in their Finance Shared Services function.

This is a full time, permanent position.

Working Monday to Friday (hybrid working available) Will be required to split time between two locations - Newark and Spalding.

Salary is £60,000 - £80,000 depending on experience

Excellent rewards package including - Car allowance £8,400, 25 days holiday, life insurance, up to 20% bonus, family healthcare.

About The Role

The purpose of the Order-To-Cash (OTC) Manager role is to oversee the day-to-day operations of the OTC team within the Finance Shared Services (FSS). The OTC Manager will be part of the FSS leadership team, building strong working relationships and contributing to the future OTC strategy.

The role is responsible for managing relationships with internal stakeholders and external customers, ensuring an efficient and effective delivery of the OTC process within the FSS. This includes supporting the team and ensuring that customers have paid on time (amongst other outcomes) while adhering to controls and governance requirements. The person is also responsible for managing escalations, audits, and process continuous improvement.

Key responsibilities and Duties include:

Billing:

• Manage the creation, submission, and distribution of sales invoices, ensuring prompt delivery through appropriate channels.
• Oversee maintenance and reconciliation of customer invoice portals.
• Review and improve invoice format and content for clarity and compliance.

Credit Management:

• Resolve escalated cases and monitor customer credit risk.
• Maintain and update policies and procedures in line with GPO.
• Collaborate with stakeholders on customer credit risk positions and communicate updates.

Account Receivables and Revenue Reconciliations:

• Assess provisions for bad debts using AR aging reports.
• Review reconciliations and analyse performance reports for improvement.

Debit Note Resolution and Cash Application:

• Oversee and reconcile debit notes and unallocated cash.
• Troubleshoot issues, manage account write-offs, and reduce outstanding debtor days and SNIs.

Dispute Management:

• Monitor and resolve customer disputes.
• Lead root cause analysis and liaise with stakeholders.

Query Resolution:

• Ensure timely resolution of disputes and queries.
• Manage stakeholder escalations and negotiate service level agreements and KPIs.

Audit and Internal Control:

• Continuously assess and enforce internal controls, policies, and governance.
• Coordinate internal and external audit activities.

People Management:

• Foster leadership, mentor team members, and identify potential leaders.
• Establish performance metrics like SMART goals and KPIs.

Performance Management:

• Set and monitor OTC key performance measures with relevant stakeholders.
• Respond to customer feedback and drive continuous improvement with the GPO/process excellence teams.

About You:

• Experience managing OTC teams in a shared services environment.
• Strong knowledge of financial systems and processes, with experience in Finance ERP systems, preferably S/4 HANA.
• Excellent employee management skills, including planning, directing, recruiting, mentoring, and appraising.

Great opportunity to join a market leading business, if you are interested please apply with your most updated CV and one of our consultants will reach out to discuss the role further.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.