Are you a dynamic and motivated individual looking to make a significant impact in a customer-focused role? Our client, a leading organisation, is seeking a talented Customer Service Representative to join their team. This is an excellent opportunity for someone with experience in customer service, administration, and ecommerce.

About the Role: The successful candidate will play a pivotal role in driving business growth through exceptional service and effective communication. This position requires a blend of customer service, sales, and business development skills.

Key Responsibilities:

• Utilise the in-house database to identify and contact existing customers, fostering relationships to generate new orders and increased business.
• Build positive and longstanding relationships to understand customers needs and preferences.
• Process orders efficiently, ensuring accurate and up-to-date customer details.
• Provide up-to-date product knowledge and promptly answer queries.
• Liaise effectively with internal colleagues to provide the best possible service to customers.
• Work collaboratively to address and resolve customer inquiries and complaints.
• Answer incoming calls and address customer inquiries and complaints, recording accurate information and passing it on to the relevant parties.
• Manage and respond to inquiries received via phone, email, and LiveChat.
• Use LiveChat effectively to engage with customers and address their needs.
• Leverage Web2 tools to manage and personalise emails for orders over £2K.
• Stay informed about upcoming projects and effectively communicate their details.
• Manage saved baskets and engage with new web customers to understand the nature of their business.
• Gather information about their use of other suppliers and identify potential areas for collaboration.
• Explore opportunities to develop and enhance customer experience through web enablement.
• Clearly communicate the benefits of web-enabled solutions to customers.

Qualifications:

• Previous experience in customer service, administration, and ecommerce.
• Self-motivated, proactive, and able to use initiative.
• Excellent communication, organisational, and attention-to-detail skills.
• A friendly and positive team player with a strong work ethic.

If you are interested in this role, please apply with an updated CV and someone will be in touch!

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.