Role: Customer Support Representative

Location: Central Bedfordshire

Contract: Full-time, permanent

Are you enthusiastic about customer service and eager to join a lively and dynamic team? We are seeking a Customer Support Representative to become a valuable member of our client's team.

Overview:

As a Customer Support Representative, you will be a key player in the team, representing our client's brand with enthusiasm. A cheerful and outgoing personality is essential! You will manage incoming emails and telephone calls, addressing a range of customer enquiries from our client's clientele.

Key Responsibilities:

• Address customer enquiries promptly through email, telephone, and other communication channels, ensuring a friendly and professional approach
• Achieve required KPIs and team service level agreements (SLAs)
• Conduct outbound calls to both current and past customers for information gathering purposes
• Enhance and streamline processes
• Offer product advice and upsell when appropriate
• Resolve customer issues through troubleshooting
• Handle various administrative tasks
• Foster a positive team environment and contribute to a supportive workplace culture

Requirements:

• Demonstrated experience in a busy customer service setting with strong attention to detail
• A cooperative team player with a proactive attitude
• Dedicated to providing exceptional customer service with an upbeat personality
• Confident and professional telephone etiquette
• Self-driven, proactive, and capable of working independently
• Excellent organisational and time management skills
• Proficient in IT, including Microsoft Word, Excel, Outlook, and internet navigation. Training will be provided for internal systems
• Experience with CRM systems is preferred but not mandatory

If this sounds like a role that aligns with your skills and interests apply now with an up to date CV, we want to hear from you!