Exciting Opportunity for an Information Officer!

8-hour shift | Flexitime | Monday to Friday | Office Based

An incredible position awaits the next Information Officer, a role where they become the beacon of support and guidance for households in crisis. In this engaging and impactful role, the individual will use their stellar communication skills, both written and verbal, to connect with people and help them find solutions. Managing difficult conversations will be a breeze for someone with confidence and experience in delivering welfare-focused interventions.

Key Responsibilities:

• Provide a professional and responsive service, leaving a lasting impact.
• Advise clients on benefit claims and potential grants, making a real difference.
• Support on housing issues, ensuring a positive impact on people's lives.
• Maintain high standards of case recording, showcasing the outcomes and details of vice, actions, and closure.
• Refer clients to other agencies for specialised help when needed.
• Keep records confidential, safe, and accessible for future retrieval.
• Embrace a non-judgemental approach, fostering a positive and inclusive environment.

Other Duties and Responsibilities:

• Take on tasks within the post's scope to ensure effective service delivery and development.
• Abide by health and safety guidelines, contributing to a safe and thriving work environment.
• Comply with information assurance guidelines, ensuring data security.

What is Expected:

• Ability to interpret information and make informed decisions.
• Knowledge of domestic energy and affordable warmth issues is a bonus.
• Understanding of the housing sector and the benefit system.
• Show empathy, with active listening skills that create connections.
• Adaptability to different customer circumstances, demonstrating flexibility and reliability.
• Excellent attention to detail, organisational skills, and proficiency in IT.
• Exceptional customer service skills, including managing difficult conversations.
• Ability to work independently, prioritise tasks, and meet deadlines.
• Good interpersonal and communication skills.
• Great time management skills.

What You Can Expect:

• A friendly and flexible culture that fosters personal and professional growth.
• An organisation on the rise, with a commitment to continuous improvement.

Job Types: Permanent, Part-time, Full-time
Salary: From £23,000.00 per year

Benefits:

• Additional leave
• Canteen
• Casual dress
• Company events
• Employee mentoring programme
• Flexitime
• Free fitness classes
• Free parking
• Gym membership
• Health & well being programme
• On-site parking

Ready for the Challenge? Apply Now!
If you're excited about making a real difference and thriving in a dynamic environment, seize this opportunity! Apply with your updated CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.