Job Title: Customer Service Advisor - Construction Equipment

Location: Burton on Trent

Industry: Construction Equipment Rental and Sales

We are seeking a highly organised and customer-focused individual to join a well-established company as a Customer Service Advisor. The role, based in Burton on Trent, will involve providing comprehensive support to both internal and external customers. If you have a strong background in processing hire and sales orders for construction equipment and are committed to delivering exceptional service, we want to hear from you!

Key Responsibilities:

Single Point of Contact Support

Provide a single point of contact for communications and enquiries from internal and external customers via telephone and email.

Order Processing

- Handle the processing of Hire and Sales orders throughout the project life cycle, ensuring accuracy and timely completion.

- Offer contract administration support to the field sales team for equipment hire and sales within the construction industry.

- Execute all work in accordance with Company policies and procedures.

Customer Relationship Management:

- Develop and maintain professional relationships with internal and external customers.

- Address and resolve equipment hire and sales enquiries promptly, maintaining high levels of customer service.

Logistics Coordination:

- Arrange on and off-hire of equipment as per customer requests.

- Verify equipment and transport availability from stock holding or supply chain, proposing alternatives when necessary.

Documentation and Query Resolution:

- Process orders, instructions, and equipment returns through the Company's computer system.

- Ensure all project documentation is completed accurately and in a timely manner.

- Take ownership of and resolve customer queries in a professional manner.

Health, Safety, and Quality Compliance:

- Execute all activities in accordance with the Company's Health, Safety, Environmental, and Quality procedures.

Team Collaboration and Promotion:

- Communicate effectively with colleagues to maintain high levels of customer service.

- Proactively promote the company and its services.

General Administration:

- Handle general administration tasks such as incoming/outgoing post, filing, and purchasing.

- Undertake office reception and telephone switchboard duties as required.

Other Duties:

- Perform any other duties as reasonably requested by the UK Operations Manager.

Qualifications and Skills:

- Previous experience in a similar role, preferably in the construction equipment industry.

- Strong organisational skills with attention to detail.

- Excellent communication and interpersonal skills.

- Proficiency in using computer systems for order processing.

- Knowledge of health, safety, and quality procedures.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.