This Job Post is Now Closed
We recommend checking out the similar jobs or reaching out to the consultant for other opportunites.
Customer Service Manager
Job Description
A dynamic and experienced Customer Service Manager is sought to join a thriving business based in Nottingham. This key role will shape and deliver high-quality customer service experiences, contributing significantly to the organisation's success.
Responsibilities:
- Develop and implement effective customer service strategies and processes to ensure high levels of customer satisfaction.
- Lead, motivate, and manage a customer service team, setting clear performance expectations and providing regular feedback.
- Collaborate with cross-functional teams to address customer issues and improve service delivery.
- Monitor and analyse customer service performance metrics, identifying areas for improvement and implementing corrective actions.
- Ensure compliance with industry standards, KPIs, and best practices in customer service.
- Provide training and development opportunities for the customer service team, fostering a culture of continuous improvement.
- Act as a point of escalation for customer issues, resolving complex problems and ensuring customer satisfaction.
- Communicate regularly with internal stakeholders to provide insights into customer feedback and trends.
Technical Specification:
- The ideal candidate will have proven knowledge and understanding of relevant industry standards and KPIs aligned with the delivery of top-notch customer service.
- They should possess experience in or a willingness to understand training in Advanced Customer Services, ITIL Methodology, and Customer Service Delivery practices, including incident and escalation management.
- Ideally, candidates will have previous experience working within the IT Solutions industry.
Personal Specification:
- The successful candidate will showcase strong, proven management, supervisory, and leadership experience in a Customer Service environment, with the ability to lead and inspire others.
- They must be flexible and capable of working outside of core office hours when business needs require.
- The candidate should exhibit excellent organisational and time management skills, with the ability to work efficiently to meet tight deadlines, especially in the context of continued company growth.
- They will have the ability to set the tone for the team by establishing standards, expectations, conduct, and behaviours through modelling and leadership.
- The ideal candidate will possess exceptional verbal and written communication skills, with the ability to persuade, influence, negotiate, and quickly establish effective working relationships.
- They should demonstrate the ability to identify problems, provide solutions, and implement the most appropriate actions.
If you are interested in this position then apply now with an update CV and someone will be in touch.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
![](https://counter.adcourier.com/ZGFuaWVsYi4wNTUzMi4xMzI2OEBtYWNpbGRvd2llLmFwbGl0cmFrLmNvbQ.gif)