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IT Support

Published 08 April 2024
£21000.00 - £260000.00 per annum
Leicester, Leicestershire
Permanent
Job Starts: 8th April 2024
IT

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.

This is a full time role Monday to Friday.

THE ROLE & YOUR RESPONSIBILITIES:


Manage First Line Support with respect to hardware and software issues including;

Setup of New PC's

Set up of printers

Setting up users on Active directory & the ERP system

Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc

Setting up and maintaining Mitel Phone System
Maintaining the companies' Wi-Fi network
Being first point of contact and logging calls with third party support companies

To ensure that the support provided is appropriate, timely and meets the requirements of the company

Supporting with Day to Day Sage X3 issues such as web order loading

Assist in the provision of management information from Sage SQL and Crystal reports

Documenting procedures & processes

Support the daily operation of the companies IT systems. Including but not limited to;
ERP system (Sage X3)
Carrier Interfaces
ADS Capture
Slim Stock
To ensure that these systems are operational and are meeting the requirements of the operational departments
Manage the IT departments Ticketing system, Spiceworks
Assist in the investigation and completion of the operational departmental requests in relation to;
Departmental operational improvements
Departmental reporting requirements

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Has excellent analytical, numerical and problem-solving skills
Able to show an understanding of;
SQL
Crystal Reports
ERP Systems
Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
An Understanding of ERP systems A knowledge of Sage X3 would be an advantage
Has an understanding of IT advancements and threats and how this could impact the company
Continues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriate
Basic accounting knowledge would be an advantage

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.



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