Job Description
THE OPPORTUNITY:
Macildowie are currently recruiting for a Sales Coordinator working for a business based in Wolverhampton. This role sits within the Customer Service Team which sits at the heart of the business! Looking after the customer journey right through from the Enquiry stage to post-occupancy covering everything from Estimation, Design & Customer Service. The Sales Coordinator role within that process is a key position as it is the link between what the Customer needs and informing Operations when they need it. Sales Coordinators are responsible for the customer's journey through the business including call-offs, delivery dates, and post-delivery CS issues. For the right candidate, there is a real opportunity for career progression in a rapidly growing business
This position is fully office based and is full time hours.
THE ROLE & YOUR RESPONSIBILITIES:
Ensuring all call-offs are processed promptly and that they are then checked so that any mistakes that would lead to FOC replacements are caught
Establish and maintain strong relationships with customers through a proactive approach to Customer Service
Resolving all Customer Service queries promptly and any that cant be are diverted to the correct department or person
Answering inbound calls in a timely and professional manner and knowing how to use in house systems to relay information back to the Customer
Support other departments in managing the flow of information throughout the business by keeping in house CRM up to date
Achieving and working to set KPIs for the role
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Customer Service experience is preferred
Ensuring all call-offs are processed promptly and that they are then checked so that any mistakes that would lead to FOC replacements are caught
Establish and maintain strong relationships with customers through a proactive approach to Customer Service
Resolving all Customer Service queries promptly and any that cant be are diverted to the correct department or person
Answering inbound calls in a timely and professional manner and knowing how to use in house systems to relay information back to the Customer
Support other departments in managing the flow of information throughout the business by keeping in house CRM up to date
Achieving and working to set KPIs for the role
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
