THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Shepshed. The role will be to provide effective Technical support to a network of distributors, staff and end users.

This is a permanent full time position, office based

THE ROLE & YOUR RESPONSIBILITIES:

Prioritise and process customer queries and requests submitted by telephone, email or live chat

Be the main point for technical advice for all stakeholders

Work with the wider customer services team to deliver technical advice and solutions

Progress and chase all warranty queries whilst keeping the customer informed throughout

Ensure all administration is completed to a high level

Use our internal database systems and technology to deliver great and accurate customer service

Ad hoc projects as assigned by Customer Service Manager

Carry out any other reasonable tasks as required

Ensure the Company position is robustly explained to customers

Implement the Company returns and warranty processes

Identify and highlight opportunities to enhance the Customer Experience

Strive to achieve outcomes that are mutually understood by the Company and the Customer

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

After sales experience
Strong customer service skills
Strong administration skills
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail
Good IT skills with good working knowledge of Microsoft Office / Windows
Enthusiasm & an excellent team player
Excellent telephone manner with the ability to communicate effectively
Skilled at managing difficult messages to customers and dealing with customer responses

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.